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<br /> <br /> <br /> Page 33 <br />o online documentation to guide City IT staff in the technical operation and support of the propose solution including City <br />specific customizations. <br /> <br />In terms of specific deliverables, the following will be executed for this stage: <br /> <br /> Avocette Responsibilities: <br />• Assist in the development of <br />a Pre-Production checklist that details the critical tasks that must be accomplished prior to moving to Production <br />• With assistance from City of Santa Ana, lead the effort to transfer the configuration and any required data from Test to <br />Production <br />• Conduct conformance test to ensure system and converted data are ready for production <br />• Complete the checklist activities prior to go-live <br />• Go-Live <br />• Provide 1 (one) resource on-site (if travel is allowed) for up to 40 hours post go-live <br />• Assist in any transition activities for Avocette ServicePlus support following the 90-calendar day post-implementation support <br />period. <br />• Continue PM activities <br /> City of Santa Ana Responsibilities: <br />• Provide technical and functional user support for pre and postproduction planning, execution, and monitoring <br />• Provide timely and appropriate responses to Avocette’s request for information <br />• Assist in the development of a Pre-Production checklist that details the critical tasks that must be accomplished prior to <br />moving to Production <br />• Document final close-out of the Contingency Deliverable, including the invoicing of what Contingency amount was used <br />• Ensure that the document review periods established during Project Initiation and recorded in the Project Plan are adhered to <br />by the City of Santa Ana team <br />• Accept the stage deliverables as per the Deliverable acceptance form and process noted in this SOW. <br />Stage Deliverable # Deliverable Name <br />Deploy D26 Go-Live