Item 16 - McFadden Avenue Protected Bike Lane and Bicycle Boulevard: Harbor to Grand

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LX MCFADDEN AVENUE PROTECTED BIKE LANE AND"w. . ■, - BICYCLE BOULEVARD PROJECT CITY OF SANTA ANA ul__�_�_-- leetings solve Lies AgE Cal • Re; We host weekly internal team teleconference calls to track progress and keep everyone current on project status and recent decisions that affect their awareness and productivity. Our number one goal when working with our clients is satisfaction through successful project delivery. We strive to identify risks early in the process and develop ways to mitigate these risks. We work closely with our clients to keep them informed on the status of their project and any pending decisions, and we are extremely responsive to their needs. Quality Control/Quality Assurance Dokken Engineering and our Team members are committed to the City in delivering project documents whose quality exceeds the Industry standards. Quality is not just a priority; it is one of our core values. We will implement a project -specific Quality Control Plan from the outset and QA/QC procedures will be implemented in accordance with the project Scope of Work and general requirements of the RFP. We understand that plan checks will be provided by the City of Santa Ana's Engineering Division and the Orange County Fire Authority. Our procedures incorporate continuous product review cycles during plan development, as well as a series of formal review procedures completed for major project deliverables. The review of deliverables needed to satisfy the QA/QC procedure is built into our proposed schedule. The flow chart below outlines our process. We take quality very seriously, as a quality plan set provides the most competitive bidding opportunities for projects and helps keep projects within their overall budgets, ultimately resulting in a high -quality project being built, on time, and with minimal or no change orders. R§DOKKEN Page 1 a ENGINEERING