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Police Department https://www.santa-ana.org/pd Item # 20 City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 Staff Report April 20, 2021 TOPIC: Parking Citation Processing Services AGENDA TITLE: Approve an Amendment to Agreement with Data Ticket, Inc. in the Amount of $1,007,685 for Parking Citation Processing Services for the Police Department RECOMMENDED ACTION Authorize the City Manager to execute an amendment to the agreement with Data Ticket, Inc. for parking citation processing services in the amount of $1,007,685 for the period of April 20, 2021 through February 6, 2022, subject to non -substantive changes approved by the City Manager and City Attorney. DISCUSSION The Santa Ana Police Department's Parking Enforcement Unit is composed of a parking enforcement supervisor and ten parking control officers. The team handles all parking and abandoned vehicle -related complaints and enforcement throughout the City. They also monitor the Downtown parking meters, street sweeping enforcement routes, and enforce oversized vehicle violations. During the past year, parking enforcement officers have been instrumental in providing parking and traffic control at multiple weekly food drives throughout the City and COVID-19 testing and vaccination locations. In addition, the City has an agreement with Serco Inc., which supplements the parking control unit by providing nine parking ambassadors to handle all parking -related issues. The numbers below represent the total gross revenue for the last three years and year-to-date revenue generated through parking violations. Fiscal Year Total Dollars Collected FY 2017-18 $5,144,532 FY 2018-19 $4,889,240 FY 2019-20 $5,418,613 FY 2020-21 YTD $3,036,388 On February 7, 2017, the City Council approved an agreement (agreement #A-2017-026) with Data Ticket, Inc. to provide parking citation processing services for the Police