Item 20 - Parking Citation Processing Services

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Parking Citation Processing Services April 20, 2021 Page 2 Department. Under this agreement, Data Ticket provides automated parking citation processing services and has facilitated the use of current technology (hand-held ticket writers) that contribute to enhanced efficiencies and cost savings. Data Ticket's services include managing the citation database, sending out daily notices for payment collection, and hosting a full -service, bilingual customer service call center that allows motorists to obtain general information regarding the citation process and specific information on particular citations. Data Ticket also handles the citation appeals process for the Police Department. In addition, Data Ticket provides online and after-hours services, including the ability to pay citations online and at the City Hall customer kiosk. The original agreement in the amount of $885,975 covered the three-year period of February 7, 2017, through February 6, 2020, and included the ability to extend the agreement for two one-year options. On December 19, 2019, the City exercised the first one-year option. On February 12, 2021, the City exercised the second one-year option, which extended services from February 7, 2021, through February 6, 2022. Both one- year extensions extended the term of the agreement only. This amendment will add funds in the amount of $841,645 to fund the two one-year agreement extensions. Lastly, this amendment includes additional funding in the amount of $166,041 to cover the cost of payment refunds, which are processed through Data Ticket, and higher costs associated with better than anticipated delinquent collections. The new not -to -exceed agreement amount will be $1,893,660. Data Ticket has been accommodating, professional, and consistent in its provision of citation processing services, and staff recommends approval of this agreement amendment. FISCAL IMPACT Funds for the final one-year agreement extension are available in the FY 20-21 Police Department's Traffic Division and the Downtown Parking budgets and will be included in future year budgets as follows: Accounting Unit, Account Fiscal Year Accounting Unit -Account # Description Amount Traffic Division — Contract FY 2020-21 01114405 62300 Services 150,950 Downtown Parking — FY 2020-21 2718131 62300 Contract Services 22,556 Traffic Division — Contract FY 2021-22 01114405 62300 Services 211,331 Downtown Parking — FY 2021-22 2718131 62300 Contract Services 31,578 Total 416,415 Funds in the amount of $591,270 were expended in prior fiscal years under this agreement