Item 24 - Regional and Unified Local Workforce Plan for PY 2021-24

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2 partnerships with system partners committed to collaborating to increase service integration as appropriate for the local area’s needs and for improving participant experiences. These practices allow partners to leverage limited resources and eliminate duplication of services. Case management is a shared responsibility amongst partners. CalJOBS is used to facilitate communication between partners and document participant activities, outcomes, and referrals. During intake, case managers determine if participants can benefit from being enrolled in more than one partner program. The intake process includes participant’s authorization to release information that allows sharing of information amongst partners. Co-located partners use a common enrollment application that all partners can use to assess basic eligibility. System partners are cross-trained and knowledgeable in the eligibility and program offerings of multiple programs, allowing them to make appropriate referrals and helping participants navigate and access resources across partner programs. In the community and stakeholder meetings, the local boards have identified the following areas to improve integrated service delivery and a seamless customer experience: • Increase cross-training on WIOA programs and services to include community college and adult school front-line staff. • Regularly schedule cross-training sessions to ensure staff knowledge of partner programs and services is current and new staff are trained. • Improve bi-directional referral process between local boards and all system partners to improve communication and outcome tracking: o Increase CalJOBS referrals system usage by system partners or review other systems recently adopted by partner agencies. o Provide training to system partners on CalJOBS referrals. • Provide system partners with CalJOBS referral training. • Continue Orange County Leadership Council meetings but create working groups of partner organizations to address system issues that impede a seamless customer experience. 2AIII. How the Local Board and AJCC partners will facilitate access to services provided through the one-stop delivery system, including in remote areas, through the use of technology and other means. In March of 2020, the local boards modified operations due to the COVID-19 pandemic. Santa Ana and Orange County AJCC/One-Stop Centers are open for in-person (by appointment) and virtual services. Anaheim provides phone and virtual services to clients and partners with the Anaheim Central Library to support clients who need access to computers and additional in- person support. The local boards have all made the necessary adjustments to continue facilitating access to services provided through the One-Stop system, simultaneously ensuring clients and staff remain safe. EXHIBIT 1A