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<br />Invengo American Corp will conduct the delivery and installation of the RFID equipment. <br />Hardware will be delivered, installed, tested, and commissioned by the Invengo American Corp <br />Installation Team, which includes RFID experts and qualified electricians who are familiar with <br />RFID-specific exclusion zones and placement guidelines. Invengo American Corp will manage all <br />delivery logistics including delivering and placing all RFID equipment right into installation sites: <br />The Main Library and the Branch Library <br /> <br />The Invengo American Corp Installation Team will be responsible for the software installation <br />and integration via SIP2 with the Santa Ana Public Library’s ILS: TLC <br /> <br /> <br /> <br />The Invengo American Corp Software Installers will test all software with their own ILS response <br />testing software to ensure each ILS message is translated appropriately by the software. <br />Invengo American Corp will also provide the following services during the installation <br />process: <br /> Pre-Install Testing Demo Self Loan Station <br />o A self-loan station will be set up in the Main Library a month before the go live <br />date. This allows the Santa Ana Library to test all the different permutations to <br />find any weaknesses of the system and business processes. It also allows the <br />SIP2 to be set up ahead of time and to ensure any ‘unfriendly’ message from <br />the ILS can either be corrected at the ILS or on the translation tables on the <br />self-loan station. <br /> Placing a Software Support Person on standby on Go Live Date <br />o In the event of there being any last-minute changes that were missed during <br />the testing period Invengo American Corp will place a software support team <br />member either onsite or on standby remotely (with remote access to all <br />equipment) that allows Invengo American Corp to make any changes as fast as <br />possible to ensure the go live is a good experience. <br /> <br />Training <br />Training on the hardware and software will be conducted before the Santa Ana Library goes <br />live and after the equipment has been installed with relevant staff at the library, aimed at <br />maximizing usage of the equipment, reducing staff “touches” of items, ensuring staff and <br />public safety, and coaching staff on how to encourage patron use of the system. <br /> <br />The training will be conducted after hardware installation, on “live” equipment to give staff a real <br />understanding of the functions of each product. Training will be hands-on with staff given the <br />opportunity to use all equipment and try all different functions including: <br /> <br /> Self-Loan Station – This session covers the steps that patrons take to conduct a <br />transaction, and includes a run-through of all available transactions, error messages, <br />Exhibit 1