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receipt options, payment options (if applicable) and DVD unlocking method. This session <br />also covers the administration functions of the Self Loan Station which are accessed via <br />a staff administrator’s card, and includes encoding tags, tag info viewer, machine <br />restart/shutdown, receipt paper changing and reprint receipt. A troubleshooting session <br />is included, and this covers when and how to lodge a Work Ticket for support/assistance <br />from Invengo Technology Corp. <br /> Circulation Assistant – This session covers all the functions of the Circulation Assistant – <br />multiple item check in and check out, exception handling, how to synchronize the <br />application, encoding tags, checking tags, pinning or hiding the application and trouble- <br />shooting. <br /> Security Gates – An explanation of how the security gates work, emphasizing their <br />effectiveness and the fact that the Invengo American Corp system does not produce <br />“false alarms” in order to give confidence to staff that when the alarm sounds, it is <br /> <br />because an item has been removed that has not first been checked out. This session covers the <br />data logger and how to view items that have alarmed the gates, along with people counter <br />functionality and a brief overview of the people counter reports. <br /> <br />The Invengo American Corp trainer will conduct staff training sessions for staff in group sizes <br />convenient to the library, ensuring that staff coverage is always sufficient in other areas of the <br />library. <br /> <br />Detailed, easy to follow training manuals will be provided for each product. The manuals are free <br />and are downloadable in PDF format via the Invengo American Corp User Group Website. <br />They contain informative and instructive diagrams, screenshots, and photos, and are designed <br />so that staff can refer to items when required when working with the new equipment. <br /> <br />Invengo American Corp will provide Technical Training specifically designated for the <br />Information Technology Division staff. Invengo American Corp will also provide Technical <br />Training on the Management console, intended for staff from both the Library and Information <br />Technology Division who will act as system administrations, to include the following topics: <br /> User access levels <br /> Dashboard and monitoring the status of the equipment. <br /> Designing groups of equipment, branches, etc. <br /> Configuration – changing the GUI, changing the workflows (transactions steps), changing <br />advertisement screens, changing the SIP2 translations, individual product configuration, <br />data and encoding standards, etc. <br /> Reporting – how to produce reports, the different reports available, how to <br />configure a reporting timeframe. <br /> Troubleshooting, including when and how to lodge a Work Ticket for Invengo <br />American Corp Support. <br /> <br />A Training Survey is distributed to all participants in both training sessions at the end which is a <br />quality assurance check and will be used to identify any gaps or issues with the training described <br />Exhibit 1