Laserfiche WebLink
2 1 FIRM AND PERSONNEL EXPERIENCE <br />AM <br />AQUA CALIENTE <br />CASINOS <br />To Whom it May Concern: <br />As a leader in the Entertainment Industry, customer service is key to our business as providing best in <br />class Casino and Resort accommodations is our number one priority. I would like to write this letter to <br />express our appreciation for the partnership and service Envise provides Agua Caliente Casinos. <br />The Southland/Envise relationship began in 2002 when Southland Industries constructed the HVAC for <br />the Casino. Since the turnover of the facility to the Casino staff, Envise has performed the service, <br />maintenance and small projects. Throughout the years the Envise Service Team has delivered <br />professional and dependable proactive service on our equipment, keeping the system operating reliably <br />for our 24/7 aperation. <br />Envise has become a trusted partner from the start of our relationship. Their integrity and transparency <br />continue to impress our company through their accountability, attention to detail and clear <br />communication. Envise's technicians have proven to be experts in all things HVAC and are a welcomed <br />addition to the Agua Caliente facilities team. The team has shown time and time again they are always <br />there and wilting to help. <br />We look to Envise as a valued partner and extended staff to the Casino facilities team and look forward <br />to our continued relationship with their entire Service team. <br />Sincerely, <br />James Stone <br />Envise Proposal for City of Santa Ana - Facility HVAC Service, Maintenance and Repairs 12 <br />