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IPSCFS <br />Implementation Plan <br />SUBJECT: City of Santa Ana Police Department <br />This narrative in response to the above reference to state that South Coast Mechanical, Inc. <br />clearly and absolutely meets and or exceeds the qualifications and Experience to perform the <br />HVAC needs of the City of Santa Ana's Police Dept. Upon awarding SCFS the contract to <br />perform a full comprehensive service maintenance program and service repairs for the Police <br />department @ 6o Civic Center Plaza, we will be pleased to conduct the following: <br />Upon Protect Award <br />- Meet with lead personnel, of the City of Santa Ana Police Dept., and review all <br />equipment to be serviced. <br />- Attend all Training sessions if required. <br />- Learn the organization's systems <br />- Learn and review procedures <br />- Introduce our Primary and Secondary account technicians <br />- Introduce SCFS account managers and client advocates. <br />- Finally, Exchange names and information of all interested parties and personnel. <br />Plan <br />- Set goals for Service and Maintenance <br />- Meet with Maintenance supervisor to download and gather feedback from operations <br />- Build relationships with colleagues <br />- Review and Identify potential issues with processes and procedures. <br />- Continue to obtain feedback and implement new strategies. <br />- Perform at an optimum level and address any strategic initiatives. <br />Page 1 <br />South Coast Facility Services <br />800 E Orangethorpe Ave, Anaheim, CA 92806 <br />(714) 782-9640 1 www.scfacilityservices.com <br />