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56CFS <br />Implementation Plan <br />STAFFING TEAM <br />SERVICE — Simon Cote (Service Manager) <br />Amy Okamura (OC Dispatcher) <br />Lizzie Ayala (LA Dispatcher) <br />Miguel Santos (LA Foreman) <br />Todd Oliver (OC/SD Foreman) <br />Gabe Ordaz and Joe Bucci (Your Client Advocates) <br />RESPONSE PROCESS <br />- Depending on the level of urgency we adapt and customize our response to your needs. <br />- We proactively communicate clear expectations for each status and prioritize each level to <br />insure we are meeting your facilities expectations <br />Example Priorities -- RM/PM — Normal — Essential — Urgent <br />DISPATCH AND RESPONSE <br />- Answer incoming calls 24/7 dispatch line <br />- Discuss issue at hand, determine if same day service is needed and if overtime is approved <br />(if needed) <br />- Determine the type of equipment, what area is served, obtain on site contact name, phone <br />number for technicians, and contact technician to arrange service <br />DISPATCH CONSIDERATIONS <br />- All our technicians are supplied with a fully stocked work vehicle that they take home, so <br />that calls can be addressed immediately without coming into the central office <br />- We offer 24/7 emergency dispatch service with a turnaround time of 2-4 hours <br />- Our sophisticated fleet tracking allows dispatch of closest technician along with miles <br />traveled and travel time <br />AVAILABLE TECHNICIANS <br />- South Coast has 24 technicians within Orange, Inland Empire, and San Diego counties <br />available to take 24/7 service calls and perform regularly scheduled maintenance. <br />- This includes 2 Foreman (15 + years' experience and leadership); Centrifugal journeyman, <br />Journeyman, and Apprentices as well as Controls specialists. <br />Page 2 <br />South Coast Facility Services <br />800 E Ora ngethorpe Ave, Ana helm, CA 92806 <br />(714) 782-9640 1 www.scfacilityservices.com <br />