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<br />Response to Concerns from <br />Tenants United <br />“Establish an appointment system for in-person assistance to help tenants <br />who have difficulty using the computer or no access to internet/computer <br />devices to apply for rental assistance in a socially distanced manner. Allow for <br />tenants to have access to printing, copying and scanning their personal <br />documents.” <br />• Santa Ana residents are currently provided with the ability to make an <br />appointment for in‐person assistance. Our residents also have the opportunity to <br />opt for walk‐in rental assistance at one of our two current non‐profit locations, <br />conveniently located in Santa Ana. <br />• Residents are offered assistance in various languages, English, Spanish and <br />Vietnamese. The application is also made available in English, Spanish, and <br />Vietnamese. <br />• If our residents are need of assistance filling out and answering questions they <br />are also provided the assistance in person or by phone. <br />• Applications can be dropped‐off and copies of the documents can be requested <br />in order to submit complete application packets. <br />CITY OF SANTA ANA, COMMUNITY DEVELOPMENT AGENCY 2220 CIVIC CENTER PLAZA, SANTA ANA, CA 92702