Item 14 - Agreements for As-Needed Information Technology Services

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e o e o 0 0 0 o 0 Firm& Team Experience iii, 3.1 Firm and Team Experience [RFP VI.F.31 3.1.1 Firm General Description [RFP VI.F.3.i] Intratek was incorporated in 1989 with a focus on providing IT services, including outsourced IT professionals. As a mid -sized California corporation, we currently have over 200 technical personnel on staff, with 187 placed full-time at client organizations. Our headquarters, where our entire proposed management team is based, is in Irvine, a short 14 miles/20-minute drive from ITD's offices. There has been no past, and there are no contemplated, changes in Intratek's ownership. Our solid understanding of the complexities involved in locating IT professionals to complete critical and high -profile projects, as well as perform day to day tasks, is derived from our extensive IT knowledge. Intratek was founded by IT professionals, and today is still managed and operated by IT professionals. We have 31 years' experience providing IT resources to government and public agencies for short- and long-term assignments, as well as project -based assignments. A thorough review of the RFP, coupled with our long-standing history of supplying IT professionals, gives us an in-depth understanding of the services to be provided and equips us to expertly provide those services. 3.1.2 Engagement and Resource Manager [RFP VI.F.3.iij Upon contract award, we will leverage our established PMO to provide immediate management of resource requests, the overarching contract and awarded positions. The PMO's structure makes Intratek's full range of resources available in one place and ensures success by centralizing control in an office that provides a single point of control and client communication. The PMO is chartered to: O Ensure complete customer satisfaction while managing and controlling costs O Provide close management oversight of each awarded position O Ensure we provide top-quality customer service that meets and exceeds the City's needs O Provide maximum responsiveness and effective contract management The PMO contains the departments in the organization structure, with each office being fully staffed and ready to fully support the City and Intratek's management team. As illustrated in Exhibit 3-1, Intratek is assigning a dedicated team to support the City: an engagement manager, Mr. Jeffery Hunter, to manage day to day operations; a lead senior recruiter/resource manager, Mr. Tim Sullivan and his team, to receive and respond to resource requests; and an executive sponsor, Mr. Anthony Battey, to oversee performance and facilitate additional support as needed. The PMO's structure is key to creating a service ecosystem. It is fully equipped and scalable to facilitate rapid responses to resource requests while managing awarded positions and the overall contract. Throughout contract performance, the PMO will represent the center of our operations. All routine, day-to-day operations in support of the City's as -needed IT staffing needs will be managed out of the PMO. RFP No. 20-124 Information Technology As -Needed Professional Services Page 16