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e o <br />e o 0 0 0 �o 0 <br />'� Firm & Team Experiencej <br />3.1.3.3 Resume: Executive Sponsor <br />ANTHONY BATTEY <br />SUMMARY <br />Versatile operations executive with more than 30 years' experience, <br />education and management in IT services and solutions. Proficient in <br />� <br />using IT expertise to develop solutions that meet and exceed client (01TIL <br />needs. Dynamic leader with proven expertise in guiding technical, <br />cross -functional teams in designing, developing and launching intricate V3 Certified <br />IT solutions and services. <br />EDUCATION, TRAINING, CERTIFICATIONS & DEVELOPMENT <br />O BS, Computer Science, California State University, San Bernardino <br />O ITIL v3 Foundations Certified <br />O Additional coursework: Administering the AR System, Advanced Topics, Change <br />Management, Remedy; Networking Router Implementation, Networking Advanced <br />Implementation, Networking Design, Intel; Servicing Compaq Products, Compaq <br />PROFESSIONAL EXPERIENCE <br />Intratek Computer, Inc. I Chief Operating Officer Apr 1991— Present <br />Using comprehensive knowledge of specialized government contract and service <br />requirements, ensure and maintain compliance at the federal, state and local levels. <br />Systematically lead teams in achieving complete client satisfaction, as well as contract <br />expansion and renewal. Provide oversight and guidance for invoicing, purchasing and <br />inventory -control methods. <br />Provided implementation and direct management support for centralized help desk <br />operations, including the creation and management of users, groups, licenses, escalations, <br />and modifications of business rules. Modify, customize and implement software application <br />to increase efficiency or support customer requests. <br />Supervise technical employees and subcontractors, including project management, daily <br />work schedules, and evaluations. Administer daily LAN operations including installation, <br />printing, security and archival/retrieval of data in multi -OS environment. Allocate staff to <br />service calls. Oversee purchasing and inventory control. Oversee monthly invoicing. Repair, <br />upgrade and custom configure personal computers, servers and related peripherals. <br />VA Loma Linda Healthcare System I Computer Assistant 1990 —1991 <br />O Provided support for senior staff <br />O Supported VAX/VMS mainframe <br />O Installed personal computers, terminals and peripherals <br />O Analyzed, performed troubleshooting, and corrected end -user problem calls <br />O Taught operation of email, mainframe usage and application software <br />RFP No. 20-124 <br />Information Technology As -Needed Professional Services Page 114 <br />