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4.1 Supplemental Questions [RFP VI.F.41 <br />4.1.1 Major Service Offered [RFP VI.F.4.i] <br />Providing IT services is the cornerstone of our business; we understand the services <br />described in the Scope of Services, as well as the work required. Exhibit 4-1 presents the full <br />scope of our core competencies. We will fit well into the City's ITD, which includes City <br />personnel, as well as other contractor personnel. <br />Exhibit 4-1. Intratek's Core Competencies. <br />Our competencies and capabilities align with the services required by the City. <br />System Development & Integration Service 1 Helpdesk Support <br />• Mobile Computing • Complete Service f Heipdesk Solutions <br />• Java, VB, CA • Technical 1 Business Process Support <br />• SQL & Orade Databases • 24x7x355 Staffing <br />• Desktop Distributed Computing • IT Service Management <br />• Business Systems Analysis Software Solutions <br />Desktop Support Services <br />• Hardware! Software Maintenance & <br />Repair Services <br />• Certified Desktop Technicians <br />• PC Deployments & Rollouts <br />Networking <br />• MicroFocus, Microsoft, UNIX, & Cisco <br />Systems Certified Engineers <br />-Administration, Monitofing. & <br />Implementations <br />• Network System Upgrade <br />General IT Services <br />Project Management <br />Training <br />• Technology Refresh <br />- Business Intelligence <br />• Quality Assurance <br />Database Administration <br />• Database Support for Oracte, MS SOL, <br />MS Access & other Applications <br />• Database Design <br />• XML ExceI import I Export of Data, <br />Data Migrations <br />• Capacity Planning & Performance Tuning <br />Programming FPTIr l Application Development <br />• COTS Software Customizations r r r r - Erfterprise Development <br />• Workflow Management • Website Development <br />• Data Management • SharePoint Development <br />• GUI Tools • GIS Development <br />Software Modeling <br />4.1.2 Acceptable Invoicing Frequencies [RFP VI.F.4.ii] <br />Monthly invoicing is Intratek's preference; however, we have the capability to invoice at <br />any frequency requested by the City. <br />4.1.3 Years in Business Providing Temporary IT Personnel [RFP VI.F.4.iii] <br />Intratek's extensive corporate resume offers 31 years' consecutive experience deploying IT <br />professionals across public organizations that deliver vital services within state, local and <br />federal government. Experience, which will be confirmed by our references, demonstrates <br />our competence and abilities to serve as a business partner to support your IT projects, <br />goals, initiatives, and business needs. More importantly, we are agile and flexible, and will <br />conform our processes to meet the exact needs of the City. <br />4.1.4 Overall Qualifications to Provide Temporary Personnel and/or <br />Consulting Services [RFP VI.F.4.iv] <br />Intratek is committed to providing industry best -in -class services to every client. We know <br />each customer is unique, and that to meet their needs it takes far more than simply sending <br />resumes. To successfully support the City, we must understand your: <br />RFP No. 20-124 <br />Information Technology As -Needed Professional Services P a g e 1 23 <br />