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Activity <br />6 Upon acceptance of employment by incumbent <br />personnel, provide health, dental and vision insurance <br />enrollment forms; direct deposit enrollment form; <br />employee handbook; etc. <br />7 Conduct employee orientation: provide username and <br />password to Intratek intranet and timecard site; training <br />on Intratek policies and expectations <br />P8 1 Formally transition personnel to Intratek employment <br />Human Resources <br />Engagement Manager, <br />Human Resources <br />AL <br />Human Resources <br />In the event Intratek needs to transition out, we will do so with the same level of <br />professionalism and organization as our transition -in. Because the City's best interests will <br />always be our foremost objective, we will develop a plan to ensure a seamless transition <br />during the next successor's phase -in period. Intratek will deliver a Phase -Out Plan to include <br />efforts to assist the successor in the development of plans, procedures and methods for <br />assumption of all on -going work and provide an orderly transition so that full control by the <br />successor is achieved at the end of the phase -out. <br />4.1.5.5 Remote Work Policy <br />Staff assigned to a client are permitted to work from home if requested and/or approved to <br />do so by the client. We have clients who regularly request our staff work remotely due to <br />space constraints within their facilities, the feasibility of finding local individuals for <br />positions with unique or hard -to -find skill sets, and/or the geographic location of the client's <br />facilities. Also, due to the current COVID-19 pandemic and in compliance with established <br />CDC guidelines, most of our staff working at client facilities have been requested to work <br />from home to observe local government "safer at home" recommendations. In those <br />instances, Intratek fully supports and assists both the client and employee. <br />If work is performed from a location other than the standard job site, the employee uses a <br />PC or laptop and software compatible with the client's environment, or the equipment <br />provided by the client. Personnel are instructed to work the exact hours the customer <br />operates, which may require personnel to work outside of 8:00am to 5:00pm time. <br />4.1.5.6 Quality Assurance <br />Intratek's overall Quality Control Plan (QCP) serves as a framework that consists of several <br />measures to ensure the City receives the highest quality services. Our QCP follows Total <br />Quality Management principles, which state that quality control is the responsibility of <br />every employee; therefore, all employees are charged with successfully completing their <br />duties while continuously searching for, and recommending, ways to improve existing <br />processes. Experience has proven this approach ensures accountability; improves efficiency; <br />increases customer satisfaction; and promotes cost control contract wide. <br />The QCP is a living document, to be updated as needed. Its underlying premise is the <br />ongoing evaluation of our performance to ensure services are provided consistently, <br />continuously and without interruption. Under this model, a sustained and continuous cycle <br />RFP No. 20-124 <br />Information Technology As -Needed Professional Services Page 127 <br />