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individual from City buildings. Individuals released from an assignment at the City will be <br />flagged appropriately and will not be allowed to re-enter the City -specific candidate labor <br />pool. <br />4.1.5.2 Rapid Responses <br />The collaboration of our team members and their experience working together as a cohesive <br />unit gives Intratek the ability to locate, qualify, hire and assign personnel in as little as 24 <br />hours for personnel with a typical set of technical qualifications, and one week for personnel <br />with unique or hard -to -find qualifications. Following our refined system, our success rate for <br />placing staff in temporary assignments at client locations exceeds industry standard success <br />rates. <br />4.1.5.3 Plan for Managing the City's Requests for Staffing <br />A standard practice of ours is to establish a contract -specific email address for each contract. <br />These email addresses allow the customer to reach the entire PMO team with one simple <br />email and prevent a single point of failure in the event one member of the team is unable to <br />access their email. Requests for resumes, communications regarding candidates, contract <br />modifications, etc. can all be sent to the same email address. Emails sent to this address will <br />be delivered to the entire PMO team. <br />Upon receipt of a request for a resource, the engagement manager engages the resource <br />manager to initiate the fulfillment process. Intratek's engagement manager will work <br />directly with the City throughout the request lifecycle to ensure contract compliance, <br />superior customer satisfaction and complete issue resolution where applicable. <br />4.1.5.4 Incumbent Transition <br />We understand incumbent contractors are currently working at the City and are prepared to <br />rapidly transition their employment, if requested. Existing contractors will be quickly <br />transitioned to Intratek's employment to facilitate continuity of services. We are effective at <br />capturing all personnel desired by our clients and are confident in our ability to transition <br />incumbent personnel desired by ITD. Exhibit 4-2 outlines the process we use to transition <br />existing resources. <br />Exhibit 4-2: Incumbent Transition Plan. <br />Intratek's structured process ensures rapid and successful transition of incumbent contractors. <br />ClL�'aActivity <br />1 Obtain names and contact information of existing <br />contractors to be transitioned <br />2 Contact existing contractors and schedule meetings <br />outside regular working hours <br />3 Meet with existing contractors individually to obtain <br />position, salary, and benefits information; and provide <br />employment application for completion <br />Engagement Manager, 1 <br />Incumbent Contractor <br />and/or City ITD <br />Resource Manager 1 <br />Engagement Manager, 3 <br />Human Resources <br />4 Discuss salary, benefits, and hourly billing rates with the Engagement Manager, City 1 <br />City and obtain approval from the City ITD <br />5 Prepare and extend formal employment offers Human Resources 2 <br />RFP No. 20-124 <br />Information Technology As -Needed Professional Services Page 1 26 <br />