Item 14 - Agreements for As-Needed Information Technology Services

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• Designed the inventory interface to Lawson to have synched information between both systems for financial reporting • Facilitate the definition, analysis, tracking and implementation of mobile solution interfacing GIS, Hansen and FM Mobile. • Documentation of all SOP Processes, enhancements and reassignment of Hansen Core fields • Developed testing and training materials Ryte Professionals March 2008 — February 2010 HISNA, Irvine, CA Project Manager/Business Systems Analyst • Responsible for the SAP HR, TACS, LMS and HP Service Center implementation of Help Desk Service Center and Asset Management modules to integrate multiple divisions previously on separate systems. • Work with multiple vendors and business units to implement systems, develop and optimize system performance and look for areas of continuous improvement. • Responsible for requirement gathering, documentation and testing of the HP, SAP HR and TACS Implementations, the Cisco telecom rollout of Meeting place and VOIP phones for 5 business units. • Worked closely with PTS, Pepperweed and Blackbox to assist management of the maintenance contracts • Implement new policies, processes and procedures for future departmental use. • Develop training documentation, use cases, workflows, test scripts and technical and business requirements documentation and user manuals. • Conduct weekly communication meetings of project statuses. • Enhance and support software applications to improve business processes. • Create and support reporting requirements to accommodate increasing business needs and develop management service levels for all customers. • Maintain project plans and project web communities and all documentation. • Organize business and IT Project teams and control project risks, action items and issues. • Troubleshoot all areas of software application system maintenance. Volt Information Sciences, Orange, CA October 2007 — February 2008 Project Manager • Responsible for the design, implementation and support of corporate level business systems. • Worked closely with business units to optimize system performance and look for areas of continuous improvement. • Implemented new customers on existing EDI platform • Supported the Financial Systems for east and west coast business units • Developed Business cases, Use Cases, technical and Business requirements documentation • Involved in weekly communication of project status meetings. • Enhanced and supported software applications to improve business processes. • Supported reporting requirements to accommodate increased business needs and maintained quality levels for all customers. • Maintained systems processes and procedures and business transaction descriptions. RFP No. 20-124 Information Technology As -Needed Professional Services Page 141