Item 14 - Agreements for As-Needed Information Technology Services

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iSpace, Inc. City of Long Beach Hansen Project — Long Beach, CA October 2006 — October 2007 Business Systems Analyst • Responsible for the creation and documentation of business processes and procedures for the fees, permits and licensing modules for the Hansen implementation. • Improved system performance and looked for areas of continuous improvement. • Involved in weekly communication of project status to all IT Managers. • Configure and design modules of software applications to improve business processes. • Facilitate the definition, analysis, tracking and implementation of special projects for GIS • Research the requirements for GIS integration into HMS to meet the needs of the critical front- and back -office applications that support the business units. • Provide functional support for various systems and/or applications by being the main liaison between business users and technical teams to identify, analyze and translate needs into specifications. Ameriquest Capital Holdings, Orange, CA October 2003 — September 2006 Project Manager/ Business Systems Analyst • Responsible for the design, implementation and support of corporate level business systems utilized at capital holdings level. • Worked closely with procurement areas and created RFP's for vendor response and selections of new software vendors and professional services. • Implemented the Tririga application for CAFM for the corporate real estate group. • Maintained CAD drawings for multiple office locations throughout the country • Worked closely with vendors, leasing companies and moving companies to track all company owned and leased assets • Trained users and team members on project management tools for assessment, reporting, status updates and metrics. • Involved in setting SLA's and OLA's within all of the systems for each functional area. • Maintained project budgets, tracks and mitigate costs. • Organized both business and IT Project teams and led the weekly status meetings. • Maintained systems processes and procedures and business transaction descriptions. • Interacted with the global systems group as it related to software application system maintenance. • Supported business users as it related to software application system applications. • Trained users and developed partnerships within business areas. St. Jude Medical, Woodland Hills, CA February 2002 - August 2003 Senior Business Systems Analyst • Responsible for the overall development and provided ongoing application support to SJM CRMD users in order to solve business application related issues. • Managed asset deployment, specifications, monitoring, calibration, costing and tracking from the Maximo application • Researched and implemented software applications to improve business processes. • Implemented the Maximo facilities asset management system for the manufacturing divisions • Managed asset deployment, specifications, monitoring, calibration, costing and tracking from the Maximo application RFP No. 20-124 Information Technology As -Needed Professional Services Page 142