Item 14 - Agreements for As-Needed Information Technology Services

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• Provided enterprise asset management for long and short-term planning, preventive, reactive and condition -based maintenance, scheduled management, resource optimization and key performance indicators • Integrated Maximo with external business systems to provide a flexible tool to track assets information updated in other applications • Planned inventory to meet maintenance demands from external vendors • Managed vendor contracts for purchase, lease, rental, warranty, rate, master, blanket and predefined enhanced contracts from business • Implemented and train the sales force on the Sales Force automatic tool and LMS applications • Modified current systems to accommodate changing business requirements. • Assured that quality of services met internal and external customer requirements. • Supported business users as it related to software application system applications. • Troubleshot all areas of software application system maintenance. • Oversaw the IR (Incident Report) process for identification of specific areas of responsibility. • Responsible for security administration for supported systems. • Worked with the appropriate groups within St. Jude Medical divisions to assess, recommended and implemented software application system enhancements resulting in higher efficiencies and improved processes. Black & Decker HHI Group, Foothill Ranch, CA January 1996 — January 2002 Business Systems/Sales Administration Manager • Responsible for the overall development and review of business processes to continuously identify opportunities for enhancements and improvements, including re-training end users and training power users. • Integrated a centralized order management platform for multiple manufacturing companies resulting in a 30% productivity increase and an annual cost savings of 225K. • Established a global tax management system, enabling the usage of multiple currencies and tax structures. • Implemented the QAD MFG/Pro new business system distribution, manufacturing and financial modules, creating a standardized ERP system for all Black & Decker companies. • Maintained AS400 Business Intelligence and Advanced Query Reporting and security applications and moved legacy applications on web and intranet • Trained and developed users on current business processes and system functionality, increasing employee knowledge and core competencies. • Initiated and increased the number of customers on EDI or other electronic order management platforms, decreasing errors and rework by 50% and cost savings of over 35K per month. • Implemented and trained users on LMS systems, improving employee training and tracking and providing a company -wide application of product knowledge updates and sales reporting. • Created plans to streamline business processes and increased automation, reducing manual processes by 35%. • Performed as Project Manager for the implementation of the bar-coding and RF technology software package for distribution, manufacturing and receiving areas, trained all personnel on transactions and safety. RFP No. 20-124 Information Technology As -Needed Professional Services Page 143