Laserfiche WebLink
with AGILE development, SCRUM and Application Lifecycle Management (ALM) with <br />multiple programming languages like Appian <br />Limited number of local Located a candidate that had grown up in the Dallas area and was open <br />candidates to returning to Dallas for this role. <br />4.1.9.7 Desktop Support and Helpdesk <br />Successful Placement #1— Desktop Support Technician <br />Description: Description: The Information Management Department of the Naval Hospital <br />Twentynine Palms (NHTP) requires DOD -certified IAT-Level II desktop support personnel <br />to support NHTP and its satellite facilities in China Lake and Bridgeport, CA. Support <br />requires organization and prioritization of daily support for NHTP's entire area of <br />responsibility, as well as creation and maintenance of best performance practice documents, <br />including configuration guides, placement diagrams, wiring schemes, maintenance logs, <br />equipment databases, and operating procedures to capture and immortalize best practices. <br />Qualifications: Security+, Windows 7, favorably adjudicated background investigation prior <br />to start. <br />Locating qualified personnel Contacted the local Warriors to Work (AW2) IT Specialist program, which <br />with existing, valid trains and certifies recently separated military personnel in IT specialties. <br />certifications near the work As such, all personnel obtained through AW2 possess relevant <br />site or willing to commute to certifications. <br />the work site <br />Processing time for Because security clearances can be reactivated within two years of <br />background investigations separation, we partnered with local AW2 office to identify local, recently <br />discharged IT resources. <br />Successful Recruitment #2 — Desk -Side Support Supervisor <br />Description: The City of Charlotte, NC requires desk -side support technicians, as well as a <br />dedicated desk -side support supervisor to serve as the next escalation point in the event a <br />technician is unable to resolve an issue within SLA parameters. Responsibilities, in addition <br />to those of standard technicians, include generating and reviewing performance metrics to <br />confirm that technicians are equipped with the appropriate knowledge and skills to handle <br />City user's IT -related problems or issues; helping to identify problem trends and <br />recommending solutions to improve user service and better meet user and system needs; <br />providing training and guidance to other staff on support procedures and new applications <br />relative to daily operations; and establishing training paths as needed to achieve high <br />performance. <br />Qualifications: 6+ years' experience in a service environment; 4-6 years' experience in a desk <br />side support environment, performing desk side support and troubleshooting tasks without <br />supervision; demonstrated proficiency in solving user issues of high complexity; Dell and <br />HP certification within 6 months of employment. <br />RFP No. 20-124 <br />Information Technology As -Needed Professional Services Page 156 <br />