Item 14 - Agreements for As-Needed Information Technology Services

Home Browse Search

Locating a resource with the We were able to re -attract a desktop supervisor who had left the City of right mix of skills and Charlotte to pursue a supervisory role. This candidate, once contacted by experience that was within us, was eager to bring her relatively newly acquired supervisory / lead the price point dictated by skills back to the City of Charlotte at an acceptable rate. our contract. Successful Placement #3 — Help Desk/Desktop Support Specialist Description: The Southern California Regional Rail Authority requires personnel to provide phone -based customer support, issue logging and issue management; end -user support, assistance and mentoring on the use of office technologies including desktops, laptops, mobile devices and peripherals, along with various software and utilities in use in the end - user environment; Windows XP/7 desktop troubleshooting and support; desktop software installation, troubleshooting and support (MS Office, MS Access, Adobe, printers, peripherals and drivers); portable device configuration, troubleshooting and support (cell phones, tablets, etc.); general user support (coaching and mentoring on the use of technology, computing devices and interfaced devices); general LAN administration, troubleshooting and support (IP configuration, local domain administration, printers, file shares, access issues, etc.). Qualifications: Microsoft Certified Systems Engineer, A+ certification, Network+ certification, Compaq, IBM and Toshiba certifications Combination of educational Identified resources that possessed all certifications except for the and vendor certifications Toshiba requirement. We worked with the client to onboard the resources assuring the client we would have the resources enroll in the Toshiba course and Intratek would pay for the certification to be completed while the technicians were on assignment. This resulted in successful placement of several resources. 4.1.10 Methods to Identify Potential Candidates [RFP VI.F.4.x] Our recruiting and candidate screening process, along with our formal hiring policies and procedures, has been successful in capturing, placing, and retaining the personnel needed to serve our clients promptly and maintain an in-depth resource base. Our recruiting process and procedures were developed with flexibility in mind so that our recruiting, retention, training, and compensation programs can be modified to best support the needs of the City. Exhibit 4-6 outlines our proven process. RFP No. 20-124 Information Technology As -Needed Professional Services Page 157