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Contractor Telephone Response <br />Sierra supports some of our IT clients on a 24 x 7 basis. Therefore, we maintain multiple <br />communication paths to our key people and clients to facilitate rapid response in support of our <br />clients. Our service personnel have cell phone capability, with back-up assignments to ensure <br />that rapid off -hours response is available. Our office and personnel are local to all Orange <br />County sites. <br />Orientation <br />All Sierra employees (permanent as well as temporary) will work administratively for Mr. <br />George Rodriguez. Mr, Rodriguez has been supervising Sierra IT personnel for more than 25 <br />years, <br />We will work closely with your Human Resources Department and departmental supervisors to <br />ensure each new employee understands the job requirements. We will provide specific training <br />for only those personnel that we feel will require that type of training. <br />Each employee given an assignment under this contract will receive an orientation briefing, to <br />include at least: <br />Background clearance requirements <br />- .Location of assignment <br />Name of reporting supervisor or manager <br />Length of assignment <br />Working hours <br />Complete job description <br />Performance expectations <br />Client confidentiality requirements <br />- Rules of Conduct <br />- Appropriate dressing attire <br />Parking information <br />- Lunch schedule. <br />Performance Appraisal <br />Sierra takes pride in the quality and professionalism of our IT employees. As such, we are glad <br />to provide an unconditional guarantee to provide personnel who will perform their duties to the <br />client's satisfaction. <br />Performing Quality Control and Obtaining/Evaluating Feedback - Sierra's management approach <br />provides multi -level mechanisms for early recognition and resolution of potential problems. <br />Fundamental to the process is the recognition of two key factors: <br />+ Open and frank communication with customer personnel consistently relative to quality <br />performance. <br />19SIERRA 3-16 SC20-011 <br />- CYI3EIZNFTIC:S Santa Ana IT Professional Services <br />