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Item 14 - Agreements for As-Needed Information Technology Services
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Item 14 - Agreements for As-Needed Information Technology Services
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Agenda Packet
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Clerk of the Council
Item #
14
Date
2/2/2021
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Port of Los Angeles (POLA) <br />Sierra was one of three companies to win a competitive bid in 2009 to provide On -Call In%r►nation Technology <br />Services to POLA's Information Technology Division. One year later, Sierra's contract funding was increased by <br />67% and, according to the funding request approved by the Harbor Board of Directors, the funding increase ivas <br />necessary because Sierra has been the most responsive of the three contractors In responding to and fulfrlli►rg <br />contract Task Orders Tasks supported have included the following: <br />Help Desk and Computer Operator Support— Sierra has provided I' level computer desktop support to general users <br />throughout POLA. Personnel answer calls at the IT Help Desk, diagnose and repair user problems, and configure, <br />deploy, and install PCs, printers, plotters, scanners, and related hardware and software. <br />Sierra's Computer Operator provided POLA support managing customer service requests and escalating them to higher <br />levels when appropriate. She provided basic troubleshooting for Microsoft Exchange, Office and Windows servers. <br />She resolved username and password problems. She verified proper hardware and software set up and provided work <br />notes in systems to ensure continuity for service desk support. <br />Financial Systems Support — Sierra provides IBM COBOL software support to maintain and document a number of <br />legacy financial applications from Infor Global Systems, including report development using Information Expert (IE). <br />Capital Improvement Program (C1P) Applications Migration — CIP is a client -server application written in <br />PowerBuilder previously using Sybase on a Solaris server, but now utilizing MS SQL Enterprise 2005. Sierra migrated <br />the database and the PowerBuilder code from Version 8 to Version 11, including about 200 windows and menus. <br />IT Administrative Support— Sierra augments the IT Division's administrative staff with responsibilities focused on <br />coordinating ITD administrative functions with those across all POLA Divisions. In addition to clerical tasks, efforts <br />include contacting vendors to obtain equipment quotes and delivery schedules for hardware and software and <br />coordinating equipment deployment with the IT staff. <br />NIS Access Database Support— Sierra supported POLA's Engineering Division and Construction Division to provide <br />technical web application development, documentation, and training, particularly for the Project Information Control <br />System (PICS). Applications required proficiency in MS Access, SQL, Visual Basic, MS Project, and Xcelsius. <br />(Carlos Gonzalez) <br />HEAT Upgrade — HEAT is a commercial help desk issue management software suite. Sierra led the upgrade from <br />HEAT V8.4.5 to HEAT 9.0, including the following modules: Call Logging, Manager's Console, Answer Wizard, <br />Automatic Ticket Generator, and Web User Interface. Work also included migrating the Access database to SQL and <br />training users and administrators in the upgrades. <br />Budget System Upgrade -- Sierra led the upgrade from the Infor Global Systems Performance Management Business <br />Process Applications (SPA) V7.4.2 to 10.1.3. The migration was to a 3-tier configuration using Windows Server 2008, <br />SQL Server 2009, and an Applications Server, all operating in a VM environment. SPA Financial Deporting was part <br />of the upgrade configuration, using Crystal Reports to create each downloaded view_ Budget books were upgraded <br />from purely a manual process to electronic in PD . The process also streamlined the export of financial data from BPA <br />to the mainframe financial system for annual reporting, <br />Budget Systems Forecasting — With the help of a subcontracting firm, Sierra led the forecasting task order to build and <br />implement the forecasting requirements for POLA by augmenting the existing Business Process Applications (BPA) <br />database. It included a CFO assessment, a database development, data entry templates, formulas for the revenue <br />forecasting model, reports, Excel services, testing, knowledge transfer and development support. <br />Applications Maintenance — Sierra provided a back -fill Programmer Analyst to support POLA's need for a multi- <br />talented software developer to maintain a variety of applications using MS Visual Studio C# .Net, SQL Server 2005 and <br />above, PowerBuilder 2005 and above, COBOL, CICS, and the Ideal database under the IBM Mainframe VSE platform. <br />SIERRA CYBERNETICS -6 SC20-011 <br />Santa Ana IT Professional Services <br />CYBERNETICS <br />
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