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completeness of such information. The Services are also subject to the general market and financial conditions <br />existing at the time of usage. The retirement goal forecast and investment advice recommendations are not a <br />guarantee of future results and are not a guarantee that a particular person will achieve their retirement goals. <br />Termination of Services <br />Participants may cancel their participation in OA or the MA service at any time. Participants utilizing OA must <br />complete their cancellation online. Participants utilizing the MA service may cancel online or by calling an EAG <br />investment adviser representative at the toll -free customer service number. <br />After cancellation of the: <br />1. OA service, the individual will no longer have access to the online investment recommendations. Because <br />EAG does not effect changes to the participant's/account holder's asset allocation and account balances, <br />the individual's balances will not be affected unless and until the individual affirmatively changes their <br />asset allocation and balance after the cancellation of OA. <br />2. MA service, the participant will have the ability to make allocation and investment option changes to their <br />account, usually one to two business days following cancellation. Accordingly, the participant's asset <br />allocation will remain the same as established in the MA service unless and until the participant <br />affirmatively changes his/her asset allocation after cancellation of the MA service. <br />Participant Information <br />The use and storage of any information is provided at the individual's sole risk and responsibility. Such information <br />includes, without limitation, an individual's personal and non-public information, account number, password, <br />identification, portfolio information, account balances and any other information available on an individual's <br />personal computer. The individual is responsible for providing and maintaining the communications equipment <br />(including personal computers and modems) and telephone or other services required for accessing and using <br />electronic or automated services, and for all communications service fees and charges incurred by the individual in <br />accessing these services. EAG shall not bear any responsibility for either errors or failures caused by the malfunction <br />ofany computer, communication systems, any computer viruses, and related problems that may be associated with <br />the use of the Services. <br />Assets Under Management <br />With respect to the services provided by EAG, as of December 31, 2021: <br />Discretionary investment management among all services: <br />$75,081,939,787 <br />Non -discretionary investment advisory services among all services <br />$7,994,058,511 <br />in the amount of: <br />Total discretionary and non -discretionary investment management <br />$83,075,998,298 <br />and advisory services in the amount of: <br />Item 5 — Fees and Compensation <br />For employer -sponsored retirement plans, fees are subject to negotiation by the plan sponsor which may include <br />plan -level pricing credits depending on the various option(s) selected by the plan for its participants. In some <br />instances, if agreed to by the plan, the plan sponsors or recordkeeper may pay EAG's fees on behalf of plan <br />participants. EAG reserves the right to offer discounted fees or other promotional pricing or to waive fees for any <br />particular period of time subject to proper notification and disclosure. <br />City Council 19 — 86 9/19/2023 <br />