Agenda Packet_2023-10-17 - Laserfiche WebLink

Home Browse Search

DocuSign Envelope ID: 85813D13-C988-407D-B813-593168504340 Reports to ensure the cost of the collection does not exceed the budgeted amount. 5. Cancellation Re o Brodart can automatically cancel backorders 60 days after the date the order was received. We notify all libraries of cancellations on a title -by -title basis. The Cancellation Report will include the ISBN, quantity ordered, author, title, list price, purchase order number, and the reason the title was cancelled. Cancellation reports are available weekly or monthly via e-mail or FTP. 6, Statements Brodart customers receive monthly statements only when there is a balance due on their account. This statement includes the account's billing address and Brodart bill -to account number. It also includes the invoice number, item date, purchase order number, item amount, and balance owed. CUSTOMER SUPPORT At Brodart, the sale does not end with delivery of the product. We value an ongoing, supportive relationship with your library. Our Customer Care staff is happy to answer any of your questions or provide any additional information you may need. Your Account Manager is available by calling Brodart's toll -free number 800.474.9802, Brodart responds to all inquiries vvithin 24 hours. Y. Quality Control Brodart's come-nitment to quality is vital to all we do. This is reflected in the flexibility of our services. We believe that quality begins and ends with our customers and we strive to always satisfy ,your needs. Our automated conveyor system uses state-of-the-art technology to transport and manage orders through the production area. This warehouse management system monitors the status and location of every order at every moment throughout the process, minimizing errors and maximizing service time. Once production has begun, our quality control staff will ensure that your specifications are met. Brodart goes to great lengths to ensure the accuracy of our cataloging, linking and physical processing. Our goal is to ensure that our staff has a full understanding of your specifications and local practices and is always informed if your specifications are changed. Quality control checks occur throughout our process to make certain your specifications are met. Checkpoints include data entry, picking, title checking, stamping, jacketing, labeling and packing. Materials are also inspected for publisher defects and when found are rejected and returned to the publisher. Our goal is to provide our customers with the highest quality service in the industry. This commitment is rooted in our values and is essential to our success. Oranno Co-wZy n12_r'n:1nRR'1-M1; Part 5 Page 22 City Council 11 — 52 10/17/2023