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Preventing nonconformance through Cost of Quality (CoQ) <br />Performing continuous improvements <br />Planning for quality using statistical tools <br />Implementing quality metrics and audits <br />Module 5. Project Human Resource, Communications and Stakeholder Management (7 hours) <br />Developing the plan and acquiring the team <br />Creating hierarchical and matrix charts (RAM & RACI) <br />Developing the team: team building, Tuckman model, recognition and rewards <br />Motivational theories and conflict resolution techniques <br />Distributing information with communication models <br />Applying communication theory and the levels of power <br />Identifying and analyzing stakeholders, and managing their expectations <br />Increasing support and minimizing resistance <br />Module 6. Project Risk and Procurement Management (6 hours) <br />Assessing project risks <br />Qualitative and quantitative risk analysis <br />Evaluating Expected Monetary Value (EMV) <br />Developing threat/opportunity response strategies <br />Reassessing and controlling risks <br />Performing make -or -buy analysis <br />Formally accepting the product and closing the project <br />Textbook: A guide to the Project Management Body of Knowledge — PM Institute (ISBN-13: 978- <br />1628251845) <br />Updated 091323 75 <br />