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The Library Corporation <br />Schedule H Part 2 <br />Software Support Years One (1) Through Three (3) <br />Annual Licensed Software Support Cost (included in software subscription) <br />Annual Licensed Software Support includes telephone diagnostic service available during normal <br />company business hours (6:30 a.m. — 9:00 P.M. EST Monday - Friday) additionally with emergency <br />referrals from The Library Corporation's Operations Center to on -call personnel, 24 hours per day, and 7 <br />days per week. All Library•Solution® customers have access to The Library Corporation's toll -free (800) <br />telephone line. <br />2. Software support covers troubleshooting of any Software -related problem and provision of updates to the <br />latest version of the System Software. <br />2.1. First -year software support is included in Software costs. <br />3. Software support fees include: <br />3.1. Library•Solution® Core ILS (as outlined in Schedule E) <br />3.2. LibrarySerialTM <br />3.3. OPAC Enrichment <br />3.4. Ongoing Authority Control <br />3.5. Online Selection & Acquisitions OSA <br />3.6. SIP II <br />