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Grievance Hearin¢ -Level III If the Grievance Review Committee determines that further action is warranted, the case is referred to the President of ARI for a formal grievance hearing within 10 school days after the Grievance Review Committee renders its decision. A decision will be made by the hearing committee within fifteen (IS) school days: a) Reject grievance; deny requested outcome. b) Support grievance; approve requested outcome. The Vice President of Operations shall send out written notification to the student, faculty/manager/staff member, the Department Manager, and the President of the decision within ten (10) school days. Both the grievant and the defendant have the right to present witnesses, testimony, and evidence, but only as related to the charges previously presented to the Grievance Review Committee. No new charges shall be admitted for consideration. Both the grievant and the defendant have the right to be accompanied by an advocate in the formal grievance hearing. Airstreams suggests that students follow the internal grievance process first, but it is not required, and you may contact the Bureau for Private Postsecondary Education at any time. Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at: Address: 1747 N. Market Blvd. Ste 225, Sacramento. CA 95834 P.O. Box 980818, West Sacramento, CA 95798-0818 Website: http•//www.bppe.ca.uov/ Telephone and Fax #'s (888) 370-7589 or by fax (916) 263-1897 (916) 574-8900 or by fax (916) 263-1897 A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling 888-370-7589 or by completing a complaint form, which can be obtained on the Bureau's internet website http://www bppe ca ¢ov/. The Office of Student Assistance and Relief is available to support prospective students, current students, or past students of private postsecondary educational institutions in making informed decisions, understanding their rights, and navigating available services and relief options. The office may be reached by calling (888) 370-7589, Option #5 or by visiting httl)s://osar.bPRe.ca.gov/ This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and Airstreams to ensure that educational training programs of quality are provided. When problems arise, students should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution. However, in the event that a student has exercised the channels available within the institution to resolve the problem(s) by way of the institution's formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to contact ACCET as follows: ACCET, Chair, Complaint Review Committee, 1722 N Street, NW Washington, DC 20036. Telephone 202- 955-1133, Fax 202-955-1118, email complaintsgaccet.org, website www.accet.org. For Texas Residents: This school has a Certificate of Approval from the Texas Workforce Commission (TWC). Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school's catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school's grievance procedures and for describing these procedures in the school's published catalog. If, as a student, you were not provided with this information, please inform school management. Students dissatisfied with this school's response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable. Direct unresolved grievances to: Texas Workforce Commission, Career Schools and Colleges, Room 226T, 101 East 15t' Street, Austin, Texas 78778-0001 Phone: 512-936-3100 https•//twc texas gov/iobseekers/career-schools-colleges-students. Document: TRN-SCHOOLCATALOGTEH2O22-2023-1.4 40 TREahl Revision: 1.4 Release Date: June 14, 2023 All Rights Reserved