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Water Resources SCADA Network Consulting and Support Services I RFP # 23-124 <br />Req Description Support XV Solutions Response <br />3-r ICU Ticket Y The ICU Tickets system is a client side software application that <br />Troubleshooting received USA DigAlert notifications. The ICU software is an aging 32- <br />bit Microsoft Windows Application. It allows the printing of the <br />tickets and storing of tickets for future use, reference, and for <br />retention compliance. XV Solutions is familiar with this software. In <br />March 2014, XV Solutions migrated the ICU Tickets software for the <br />City of Santa Ana from an old Windows XP workstation to a new <br />Windows 7 32-bit workstation <br />3-s <br />Wonderware Y We have experience maintain the Wonderware Historian in <br />Historian production. We have also installed the Historian and configured it to <br />historize data coming from field devices/PLCs to keep the timeseries <br />data available for reports and trend analysis. We can also maintain <br />the software and hardware for the historian, including storage. XV <br />Solutions originally implemented the Historian for the City of Santa <br />Ana and has kept it running without issues since 2019. <br />3-t <br />DYNAC and Y Yes, we have over 10 years of experience maintain DYNAC <br />AVEVA System environments in production. We have exported the Dynac <br />Platform configuration, which exports in XML, and re -implemented the objects <br />in Aveva System Platform (also called Wonderware). DYNAC uses <br />the concept of "digital devices" to aggregate and define how <br />multiple bits will simulate field devices and those need to be properly <br />re -interpreted and implemented in Wonderware so it behaves the <br />same and we end up with the same SCADA functionality which is <br />needed by the Water Department operators. <br />3-u <br />SCADA system Y It's important to keep a current list of inventory of all SCADA system <br />inventory and components for several reasons, including: maintenance, hardware <br />management refresh planning and for cybersecurity purposes. We can help the <br />City maintain such inventory and provided anytime upon request. <br />4 1 Ongoing Support and Maintenance Services <br />4—a Proactive Y We believe in continuous improvement and implementing industry <br />Infrastructure standard methods of operation to make your network most effective <br />Maintenance and efficient. XV Solutions performs routine hard -drive health tests, <br />server performance monitoring, and server software maintenance to <br />prevent failures from happening, and keep the infrastructure running <br />smoothly. <br />A <br />XV SOLUTIONS <br />/ Page 9 <br />