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Water Resources SCADA Network Consulting and Support Services I RFP # 23-124 <br />Req Description Support XV Solutions Response <br />4—b <br />4—c <br />4—d <br />4-e <br />4f <br />4-g <br />4-h <br />4-i <br />Al <br />► Page 10 <br />XV SOLUTIONS <br />24/7 Server, <br />Y <br />Monitoring the overall health of servers, network, and workstations <br />Network, and <br />is done by utilizing health monitoring tools that enable Event Tracing <br />Workstation <br />and performance monitoring. XV Solutions has experience <br />Monitoring <br />configuring systems to send notification and alerts when systems <br />fail -over or immediate actions are required to ensure system uptime. <br />Remote <br />Y <br />Familiar with Dell DRAC, allowing remote console for managing <br />Network <br />remote servers and us of Dell KVM switches, to remotely connect to <br />Management <br />any computer connected to the switch. <br />Anti -Virus <br />Y <br />In addition to services provided in 3—c (see above); XV Solutions has <br />Management <br />services routinely run system anti -virus scans. <br />Security <br />Y <br />We'll provide cybersecurity services, including the implementation of <br />Management <br />firewalls, penetration testing, cybersecurity assessments, and <br />implementation of STEM and SOAR platforms (STEM, Security <br />Information and Event Management; SOAR, Security Orchestration, <br />Automation and Response). <br />Reporting on <br />Y <br />Will do reporting of infrastructure improvements for operations of <br />infrastructure <br />new and existing facilities, upon request by City staff <br />improvement <br />System <br />Y <br />Will create and maintain SCADA system documentation <br />Documentation <br />Hardware & <br />Y <br />XV Solutions is pro -active in updating/patching software &hardware <br />Software Patch <br />devices as described in 3—m. <br />and Upgrade <br />Support <br />On -Site <br />Y <br />XV Solutions has on -site services: server/desktop installation and <br />Support <br />maintenance, hardware/software troubleshooting, routine backups, <br />miscellaneous projects, ad -hoc reports and software upgrades. <br />