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Quality management at Kleinfelder is built around three major components: <br />1. Kleinfelder Quality Management Program (KQMP) <br />2. Kleinfelder Quality Procedures (KQP) <br />3. Kleinfelder Technical Guidance Documents (KTGD) <br />Project managers are responsible for ensuring every deliverable produced under their direction <br />undergoes a peer review. Project managers may delegate responsibility for managing the peer review <br />process to the author(s) of deliverables under their direction but retain the ultimate accountability. A <br />Qualified Peer Reviewer is an individual nominated by the respective Practice and Specialty Leaders and <br />approved by Technical Discipline Leaders, whose technical competency, practical experience, <br />professional judgment, and education qualify them to conduct peer reviews. Only individuals posted on <br />the list of Qualified Peer Reviewers may serve as Qualified Peer Reviewers. <br />Our application of quality control procedures throughout the life of projects results in cost savings for our <br />clients and improved project quality and continuity. <br />Kleinfelder develops and maintains QA/QC best practices to ensure high -quality work and results; these <br />best practices include the following: <br />Experienced Project Managers and Technical Staff — Kleinfelder offers access to a highly qualified, <br />diverse staff of professionals, engineers, and scientists, and our top priority is to match the most <br />appropriate staff to the assignment. The named project manager is involved from the beginning of the <br />assignment, specifically in the scope definition, budgeting, and scheduling phases, and facilitating <br />coordination with subconsultant firms. Kleinfelder will assign only experienced and qualified professionals <br />among our team of subconsultant partners to perform the work. Kleinfelder strives to maintain consistency <br />in its lead and technical support personnel from the beginning of an assignment through its completion. <br />Appropriate Registrations and Certifications — Our team possesses the appropriate experience and <br />applicable registrations and certifications to fulfill the requirements of the proposed work areas in this RFP. <br />Our team comprises registered professional engineers and geologists, and others with appropriate <br />registrations and certifications. All of our services, including the review or preparation of reports will be <br />performed under the direction of professionals appropriately registered in their technical disciplines. <br />Peer Review of Deliverables — Kleinfelder follows a well -established in-house review process utilized for <br />all technical reports, design drawings, specifications, and project documents. This procedure has been <br />formalized to establish the requirements and procedures for the performance and documentation of peer <br />reviews of written communication ("Deliverables"), transmitted as a work product developed by Kleinfelder <br />personnel or under Kleinfelder direction. Each document, whether a draft or final version, undergoes a peer <br />review by a senior professional with the technical skills to perform the review. Each review is documented <br />LK E/NFELDER <br />gh1Peop,e R;gh,SW, ;.­ City of Santa Ana On -Call Professional Engineering Services — RFP No. 23-123 1 Page 25 <br />