Laserfiche WebLink
full deployment start. Specifically, UtiliWorks will lead weekly technical review <br />meetings with all designated personnel internal and external to the City to monitor <br />progress and identify roadblocks. <br />Training Oversight - UtiliWorks will coordinate the timing and delivery of on -site Vendor <br />training during the POC and coordinate with City regarding the availability, suitability <br />and readiness of a training environment. UtiliWorks will review each vendor's training <br />plan submittal for completeness including: course descriptions; course agenda; and, <br />proposed timing. UtiliWorks may recommend additional training and other forms of end <br />user training to supplement vendor training. <br />Testing Oversight - Critical to evaluating the success of the AM] POC and whether City <br />objectives are met is the plan and methodology for testing the installed solution. Under <br />this task, UtiliWorks will review and provide feedback on each vendor proposed test <br />plan, including test scripts and scenarios. UtiliWorks will coordinate the timing and <br />execution of Vendor and City testing, as well as establish a defect tracking system for <br />monitoring testing progress. <br />Business Process Re -engineering UtiliWorks' Business Process Re -engineering (BPR) <br />experts will engage the City in a series of current and future state workshops, designed <br />to guide the Utility through changes to internal business processes as part of an AMI <br />Deployment. To achieve the anticipated benefits of the systems, the City needs to adopt <br />new processes, procedures and policies. Vendors will often skim over substantive <br />recommendations detailing changes to business processes. UtiliWorks will utilize the <br />background information on City to help drive discussions around operational changes <br />that are the successful foundation for a BPR effort, <br />Communications Campaign - UtiliWorks' Communications SME will work with City staff <br />to develop the content for a variety of customer facing materials, including: door <br />hangers, status letters, press releases, brochures, webpages. UtiliWorks will advise City <br />on the timing of releasing the information pieces to the customer base. <br />Quality Assurance/Quality Control - UtiliWorks' Field Specialists work with Vendor <br />Quality Manager(s) to ensure that City's standards are maintained by all installers <br />throughout the Full Deployment phase. This includes spot checks/verification of meter <br />and endpoint installation, meter read and data quality audits. <br />Data Optimization - UtiliWorks Data Management Services team wit[ work with the City <br />to identify high -value use cases for your utility. From there, UtiliWorks will monitor <br />progress on reporting/use case development to City staff quarterly. Wherever possible, <br />UtiliWorks will make updates to configurations, reporting, etc. to execute the <br />recommended changes. <br />18 1 Page <br />