Laserfiche WebLink
Attachment C - Pricing Discounts and Value Added Services <br />Contractor Hewlett Packard Enterprise <br />Access personalized dashboard to <br />monitor device health, events, and <br />support status anytime, anywhere. <br />View and manage all devices in the IT <br />Remote Management Services <br />environment, as well as associated <br />See <br />Note 2 <br />support contracts, warranties, and <br />service credits by device. Monitor auto <br />generated hardware events and <br />support cases <br />Training Deployment Services <br />HPE has listed our training offerings as <br />SKUs in the Solicitation SK18001 HPE - <br />See <br />Note 3 <br />Detailed Product Offering Worksheet <br />HPE will only put services SKUs, the <br />contract that HPE or authorized <br />resellers are able to deliver. In most <br />See <br />Note 4 <br />cases, the partner / reseller will take <br />the order and then decide to allow <br />HPE to deliver the service or deliver <br />Partner Services <br />the service themselves. HPE has a <br />process that allows our resellers to <br />become authorized providers of HPE <br />services. In these cases, the partner <br />still uses the HPE services SKUs that <br />we have listed. <br />Note 1. HPE does not typically bill for maintenance services on a Time & Materials basis; rather our customers sign up for maintenance services. Therefore we do not publish hourly rates for maintenance. HPE has <br />provided SKU numbers in the Solicitation SK18001 HPE - Detailed Product Offering Worksheet. <br />Note 2. HPE has provided two SKUs for Professional Services in the Solicitation SK18001 HPE - Detailed Product Offering Worksheet. If our customers would like to engage HPE for customized services, we will <br />respond with a Statement of Work specific to the request. Every Statement of Work and its required levels of service (skill set required to deliver) is unique. For this reason, we have included a blended rate for 8 hours <br />of remotely delivered services and 40 hours of onsite service which are used quite frequently. HPE does not publish hourly rates; we provide quotes based on customer needs. <br />Note 3. HPE has provided SKU numbers in the Solicitation SK18001 HPE - Detailed Product Offering Worksheet. HPE does not charge for training by the hour. <br />Note 4. Partners' rates vary by geography, and like HPE, by level of service required. Partners may sell HPE SKUs for 8 hour and 40 hours of work at the blended rate and pass this to HPE or deliver it themselves. As <br />such, it is difficult to publish a rate card for our partners, especially since we have such an extensive network of partners around the country. <br />Attachment C Page 2 of 2 <br />