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<br />Iron Mountain Government Solutions City of Santa Ana Document Storage <br />and Imaging Services <br />Iron Mountain Location Details <br />8700 Mercury Lane, Pico Rivera, CA 90660 <br />1915 S Grand Ave, Santa Ana, CA 92705 <br />6711 Valley View St., La Palma, CA 90623 <br />12958 Midway Place, Cerritos, CA 90703 <br />600 Burning Road, Fullerton, CA 92833 <br />16028 Marquardt Ave., Cerritos, CA 90703 <br />Servicing <br />Addresses for the <br />City of Santa Ana <br />Figure 2. Iron Mountain Addresses. <br />iii. Project Manager <br />We are committed to providing the City with a support team to deliver an effective records <br />management and imaging solution. Jose Felix, Operations <br />Manager, will serve as the Project Manager for SAHA and <br />COSA. His contact information is: office 619-205-5345 and Jose Felix is a 19-year Iron <br />mobile 619-778-6644. Jose is a long-term employee of Iron <br />Mountain, having started with the company in 2004 as a Record <br />Center Coordinator. After serving in that capacity successfully <br />for seven (7) years, he assumed the role of Special Projects <br />Coordinator in 2011 for the San Diego market. In 2017, Jose <br />Mountain employee who will <br />support the City as a Project <br />Manager. <br />was promoted to Operations Supervisor for San Diego in which he was responsible for overseeing <br />18 employees, two (2) record centers, and the transportation department. In 2021, Jose advanced to <br />his current role, and he is now responsible for the Los Angeles market as an Operations Manager. <br />To deliver exceptional customer service, we also assign Customer Success Managers (CSM) to <br />support our public sector clients. Tina Lapent will serve as your CSM and be available as your point <br />of contact for any questions or issues. She has been with Iron Mountain for over 12 years and began <br />as a public sector CSM role in 2022. Tina works with clients in six (6) states and is responsible for <br />assisting with contract modifications and services changes, as needed. She will provide training and <br />assistance on our self-service customer portals, such as IMConnect, which offers the City on- <br />demand tools to generate reporting, request services, and review services. <br />e. Proposed Work Plan <br />i. Approach <br />Given our breadth of experience and capabilities, we will provide SAHA and COSA with confidence <br />to entrust their document storage and digital imaging needs with Iron Mountain. We offer the City a <br />convenient and compliant document storage program that will securely store your 1,829 boxes and <br />accommodate any increase in records that may be needed by SAHA and COSA. As outlined in our <br />Technical Proposal within the sections below, we will provide SAHA and COSA with industry best <br />practices, defined processes, and tested procedures to support the overall document management <br />and digital imaging programs needed. <br />General <br />Secure Record Centers (Exhibit I, General, items a and f) <br />Iron Mountain has six (6) record centers that are within a 30 mile radius of the City of Santa Ana’s <br />City Hall located at 20 Civic Center Plaza. Given the close proximity, we are able to use pick up and <br />delivery routes that are most cost efficient and effective to SAHA and COSA. All of Iron Mountain’s <br />Use or disclosure of data contained in this page is subject to the restriction on the title page of this submission.6