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<br />Iron Mountain Government Solutions City of Santa Ana Document Storage <br />and Imaging Services <br />x <br />x <br />x <br />All digitized material will be uploaded into Iron Mountain’s Insight solution. Insight employs <br />electronic data replication and offsite storage. Data is securely duplicated from primary <br />systems to remote servers, thereby creating redundancy (e.g., mirror site). <br />All digitized material will be uploaded into Iron Mountain’s Insight solution. InSight maintains <br />a business continuity plan that includes annual verification of disaster scenarios together with <br />other Iron Mountain critical systems. <br />Access to Iron Mountain’s Insight solution will be provided for the SAHA/COSA users. The <br />storage space will be allocated based on the quantity of images uploaded. <br />ii. Suggestions and Special Concerns <br />As the City of Santa Ana is a current customer of Iron Mountain, we believe that we offer enhanced <br />value by being your sole records management provider for current records and any future increases. <br />By centralizing your document storage needs to one vendor, Iron Mountain offers the City one single <br />point of contact to streamline your service needs and help expedite new requests, offering an <br />efficient and flexible model for service. Beyond records management, Iron Mountain is capable of <br />providing digitization and archival destruction services, thereby reducing your touchpoints to one <br />single vendor. Helping the City get the best value and save time with procuring information <br />management services, Iron Mountain stands ready to continue to support your requirements and <br />expand with any additional service needs and records management increases. <br />iii. Implementation Plan and Deliverables <br />An implementation timeline is dependent on the customer’s speed and ability to prepare boxes for <br />moving. Generally Iron Mountain can pick up 400 boxes (8 pallets) per load per day which is <br />dependent on how quickly the customer can have the boxes ready. For any new material being <br />moved to Iron Mountain, we will work with the City to develop an agreeable timeline. Once an <br />agreement is reached to meet SAHA and COSA’s stated goals, understanding the necessary steps <br />to execution becomes the priority. Partnering with your stakeholders, Iron Mountain will facilitate a <br />pre-implementation session focused on assisting SAHA and COSA to: <br />x <br />x <br />x <br />x <br />x <br />Document overall program/engagement objectives. <br />Identify your implementation stakeholders to align with the Iron Mountain team. <br />Define any technology-related requirements, including system setups, authorizations, etc. <br />Identify potential program/engagement risk concerns, and methods to mitigate each. <br />Define and document key measurements for determining program/engagement <br />implementation success. <br />x Assistance in program announcement, communication, and training strategy, leveraging <br />proven Iron Mountain templates and resources in alignment with your internal <br />communications protocol. <br />x Define the implementation timeline and expectations. <br />Iron Mountain’s implementation professionals subsequently turn their attention from planning to <br />execution, acting as both implementation lead and primary liaison between both organizations’ key <br />stakeholders, ensuring the successful and timely fulfillment of your program/engagement. This <br />includes: <br />x Tracking/reporting of agreed-upon metrics and activity/volume levels. <br />Use or disclosure of data contained in this page is subject to the restriction on the title page of this submission.16