Item 31 - Approve a Street Outreach and Engagement Agreement with City Net

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Approve a Street Outreach and Engagement Agreement with City Net December 19, 2023 Page 2 3 9 3 6 individuals currently experiencing homelessness. City Net responds to reports of non- criminal homelessness related activity, identified through the MySantaAna app, the community call line, and Santa Ana Police Department Dispatch. Dispatched calls for service for non-criminal homeless issues previously handled by law enforcement, now transition to the SMART team, which provides law enforcement additional time to respond to calls for service of a criminal nature. The last contract approved by the City Council was on December 6, 2022 in the amount of $2,801,700.10. Specific manpower allocations and program operation times were identified. At that time, Council directed staff to identify specific performance metrics that would enhance the City’s overall mission to reduce homeless activity and to withhold a percentage of the total contract value if metrics were not met. To meet this directive, a quarterly evaluation of performance by City staff was incorporated into the 2022 SMART contract. This concept shall remain in the newly proposed agreement. A progress report on contract performance metrics was shared with City Council on October 17, 2023. Included in the report was staff’s determination that contract performance goals and performance deliverables were responsive and SMART had provided a benefit to the City. At the December 5, 2023 Council meeting, staff was directed to return with a plan that considered alternatives to the proposed contract. To address that directive, the original proposed 2024 budget and scope was modified and an additional concept for consideration has been included. Currently there are two available options: Option 1: Retains similar line items; however, it now removes Executive Leadership costs, reduces costs associated with technology, and in turn re-purposes those funds to add one (1) additional field team increasing current levels from ten (10) field teams to eleven (11) while retaining the original cost. It is the intent of the City to utilize this additional field team to directly address known hot-spots and provide multi-day interventions at these hot-spots increasing the number of touchpoints between the City and some individuals who remain service resistant. Option 2: Entails decreased line item costs by removing Executive Leadership fees, reduces costs associated with technology, and field teams remain at current levels, which is ten (10) field teams. Total contract cost would decrease by $270,710.61 from Option 1 and from what was presented to City Council on December 5, 2023. The SMART Program remains instrumental to the City’s overall homeless philosophy and acts as the key first step to introducing the unhoused to the social services system. City Net’s deliverables for the upcoming 2024 contract are listed below and again, must be achieved in order for 10% of the contract to be released to the vendor: Deliverables Annual Goal Outreach Contacts 4,000 Substance Abuse Assessment 120