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Approve a Street Outreach and Engagement Agreement with City Net <br />December 19, 2023 <br />Page 3 <br />3 <br />9 <br />3 <br />6 <br />Phone Calls Dispatched 8,000 <br />Case Management 1,020 <br />Jail Release Program Positive Exits 25 <br />Street Exits 850 <br />The proposed 2024 Contract’s Scope of Work and Budget extends SMART’s operating <br />hours from current operating hours of 7 a.m. to 9 p.m., Monday through Friday, and 9 <br />a.m. to 9 p.m. on weekends, to 7 a.m. to 11 p.m., seven days a week. This adds an <br />additional eighteen (18) hours of program operation weekly, no matter the direction. If the <br />extended hours become unnecessary as determined by Council or City staff, the hours <br />will be eliminated and overall contract costs will be reduced. The Scope of Work also <br />incorporates a new Jail Release Program to provide outreach to clients exiting from the <br />Santa Ana Jail who are in need of services. <br /> <br />The Budget reflects a competitive package accounting for inflation, health insurance <br />coverage, and an increase in staff salaries to align with the salaries and contracts offered <br />by other cities. Collectively, these increases have created a larger than normal year-over- <br />year increase. The 2023 Market Wage Analysis determined that many of City Net’s <br />salaries were low, based on industry standards, which over the past year resulted in <br />staffing issues as City Net employees sought higher paying positions elsewhere. Base <br />salaries for 2024 have been adjusted, so staff are compensated competitively according <br />to current market rates. Providing industry standard compensation will help attract and <br />retain top talent and foster a motivated and dedicated workforce. <br />FISCAL IMPACT <br />The current fiscal year funding is available in the FY 2023-24 budget and future fiscal <br />year funding will be included in the proposed budgets for City Council consideration. <br />Funds per fiscal year may vary based upon actual invoicing of hours and services worked. <br />Option 1 <br />Fiscal <br />Year <br />Accounting <br />Unit-Account <br />Fund <br />Description <br />Accounting Unit, <br />Account Description Amount <br />FY 23-24 12218717-69135 Emergency and <br />Health Grants <br />HHAP 3 – <br />Payment to Subagent $1,885,922.70 <br />FY 24-25 12218718-69135 Emergency and <br />Health Grants <br />HHAP 4 – <br />Payment to Subagent $1,347,037.51 <br />FY 24-25 12218717-69135 Emergency and <br />Health Grants <br />HHAP 3 – <br />Payment to Subagent $608,885.30 <br />Total $3,841,845.51