Item 31 - Approve a Street Outreach and Engagement Agreement with City Net

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Exhibit A: Scope of Work 2024 Santa Ana Multidisciplinary Response Team (SMART) City Net – 901 W. Civic Center Drive, Suite 155, Santa Ana, CA 92705 5 •Prescription of psychotropic medications •Explanation about the use and management of medications •Combinations of therapeutic approaches to address multiple problems Dispatch Services In collaboration with the City of Santa Ana, City Net provides dispatch services for people experiencing homelessness to offer timely assistance and support to individuals experiencing homelessness in critical situations. The goal is to send a team of trained case managers into the field to divert police and address non-emergent issues by providing de-escalation, connection to case management services, shelter offers, and housing plans. Calls are placed by police, concerned community members, and people experiencing homelessness requesting help. Dispatchers are trained to handle calls with empathy and understanding, assess the urgency of the calls, and dispatch the appropriate resources through the 10-8 system. Dispatch services include: •Hotline/Phone Service through the 10-8 system •Trained dispatchers to answer phone calls and connect to resources •Collaboration with the City Net Outreach Teams, who log when they answer a call, are en route, response times, and result of interaction into the 10-8 system to track effectiveness of the program •Provide resource referrals and connection to emergency services •Provide crisis intervention when individuals call in an escalated state City Net Data Collection Policy The information City Net collects about individuals and families who access our services is confidentially stored in a local electronic database called the Homeless Management Information System (HMIS). HMIS securely records information (data) about people accessing housing and homeless services, which may include, but is not limited to, names and contact information, birthdates, demographic information, self-reported medical information, Veteran status, disability status, etc. Under the HMIS Data-Sharing Agreement, the individual client data of those who consent to have their information stored in HMIS is only viewable by qualified staff at each participating agency. In order to participate in HMIS, leaders at each agency must sign an Agency Agreement. This includes a commitment to protecting client data and maintaining confidentiality, and agency staff must pass multiple trainings that each go over the importance of client privacy. City Net is accountable to our HMIS Data-Sharing partners, to the local County, to our local Continuum of Care, and to the Department of Housing and Urban Development (HUD) to maintain the privacy and EXHIBIT 1