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(9) <br />Scheduling of Work <br />CITY OF SANTA ANA <br />The Contractor shall provide IPM/organic/synthetic pest control maintenance between the <br />hours of 6:00 a.m. and 6:00 p.m., Monday through Friday. The schedule may be modified <br />only with the Director's Representative consent. Landscape/grounds maintenance that <br />generates excess noise can begin at 8:00 am. <br />2. The Contractor shall establish schedules of "routine work" to be followed in the performance <br />of this contract. In addition to the Contractor submitting the Monthly Park Maintenance <br />Inspector's Inspection Schedule and other required monthly reports, the Contractor shall <br />submit weekly schedules listing the work tasks, crew performing the task, and the projected <br />hours to complete the task. The schedules shall be emailed to Director's Representative by <br />Thursday at 4:00pm for the upcoming week. Any changes in scheduling shall be reported in <br />writing 48 hours before the proposed change and must be approved by the Director's <br />Representative. The schedule shall include days of the week and what person/crew will be <br />performing specific work in accordance with the specification. <br />3. Local Office - The Contractor shall maintain a physical office within the 714 area code (local <br />office). The local office shall be open Monday through Friday 8:00 a.m. to 5:00 p.m. with a <br />company representative present at all times. Answering services or mobile telephones will <br />not be considered a local office. <br />4. Emergency Response — The Contractor shall have an emergency "Stand-by" staff person <br />assigned to respond to urgent calls after hours. The Contractor shall have the capability to <br />answer calls immediately and respond to after-hours service within one (1) hour from the time <br />the call is made. <br />Extra Work or Outside the Scope of Work <br />1. Damage or malfunction to site amenities, plant material or irrigation system equipment by any <br />of the following may be considered outside the scope of this Agreement unless otherwise <br />specified herein: <br />a. Acts of God <br />b. Civil Disorder <br />c. Vehicle Collision (excluding Contractor and its employees and subs) <br />d. Excavation or Re -surfacing of the Street <br />e. Power Failures <br />f. Underground Wiring Damage <br />g. Extra Work Requested by the Director's Representative <br />2. Contractor will not be considered responsible for replacement. Contractor must prove to the <br />satisfaction of Director's Representative that one of the above occurred in order to be excused <br />from performing under the Agreement. <br />Extra Work or Outside the Scope of Work -Damage (a.k.a. Extra Work) <br />1. Shall be compensated at the following percentages: <br />a. Labor - 25% above prevailing wage <br />RFP 23-151 City of Santa Ana Page 26 of 99 <br />