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STATE OF CALIFORNIA <br />DEPARTMENT OF GENERAL SERVICES <br />PROCUREMENT DIVISION Contract (Mandatory) 1-23-23-22 A-D & F-G <br />Contract User Instructions, *Supplement 5* <br /> <br />Contract 1-23-23-22 A-D & F-G Page 8 *11/15/2023* <br />User Instructions <br />Vehicle color shall be a solar reflective color (white, silver metallic, or gold metallic) per SAM <br />Section 3620.1 (exceptions are listed in the same manual section). <br /> CUSTOMER SERVICE <br />The Contractors shall provide office and personnel resources for responding to inquiries, <br />including telephone and email coverage weekdays during the hours of 8:00 a.m. - 5:00 <br />p.m., PT. <br />The customer service units shall be staffed with individuals that: <br />• Are trained in the requirements of the contract <br />• Have the authority to take administrative action to correct problems that may occur <br />The Contractor’s customer service unit shall respond to all customer inquiries within two <br />(2) business days of initial contact. <br />Dealer Contract # Contact Phone Email <br />Los Angeles <br />Truck Centers, <br />LLC 1-23-23-22A <br />James <br />Blakely / <br />Ron <br />Creighton <br />714-357- <br />0024 / 909- <br />510-4406 <br />jblakely@vvgtruck.com / <br />rcreighton@vvgtruck.com <br />Riverview <br />International <br />Trucks, LLC <br />1-23-23-22B Jason <br />Farrell <br />916-371- <br />3110 jasonf@riverview-trucks.com <br />Sacramento <br />Truck Center 1-23-23-22C Dean <br />Needham <br />916-286- <br />2000 dneedham@sacramentotruck.com <br />TEC of <br />California, Inc. 1-23-23-22D Ashley <br />Porter <br />510-577- <br />5512 aporter@tecequipment.com <br />XOS Services <br />Inc. 1-22-23-22F *Gunard <br />Polite* <br />*816-305- <br />4450* *gunard.polite@xostrucks.com* <br />Western Truck <br />Parts & <br />Equipment <br />Company, LLC <br />1-22-23-22G Kirk <br />Gulian <br />1-800-533- <br />4278 <br />kirk.gulian@dobbspeterbilt.com <br /> <br />Note: Ordering agencies are encouraged to have one point of contact for inquiries, <br />quotes, and orders whenever possible. Multiple calls and emails from various requestors <br />for the same information can slow customer service response times. <br /> PRODUCT SUBSTITUTIONS <br />Under no circumstance are the Contractors permitted to make substitutions with non- <br />contract/unauthorized vehicles without approval of the DGS Contract Administrator (CA).