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DocuSign Envelope ID:CF25B13B-7B09-48BC-B85D-F1A7A7104FDA 26 Dealer network or other distribution methods. Our franchise network in Canada and the U.S. is fortunately second to none. Our 15 proposed OEMS previously mentioned, all of which have established a presence nationwide with factory stores strategically placed where all members can receive service and complete warranty repairs with their respective products. Simple put the North American and Canadian automobile supply chain network is one of the best in the world. Of the 15 brands we represent, the OEMs have put in place a dealer network across all 50 states that will allow us to best serve all members. 27 Service force. The 15 manufactures we represent have thousands of service locations that would be easily accessible to all your members. Service centers and warranty repair facilities for all 15 OEMs are ample and ready to help service our members and their needs. However, Alaska and Hawaii may be exceptions as they may have farther distances between franchises where members can utilize the repair services. 28 Describe the ordering process. If orders will be The member may order their vehicles by navigating to our website, www.NationalAutoFleetGroup.com handled by distributors, dealers or others, explain the and going through the step-by-step process to generate an online quote or by calling one of our respective roles of the Proposer and others. representatives at 855-289-6572 or by sending NAFG an email at Fleet@NationalAutoFleetGroup.com. Orders are then processed directly to the manufacturer who will work to supply the vehicle to the ship- to location for upfittinig or end user desired delivery location. 29 Describe in detail the process and procedure of To best demonstrate our Customer Service program, kindly reference the ZIP file "Member Walk your customer service program, if applicable. Through" that is attached in the Additional Documents folder. Please begin with and review in order that Include your response-time capabilities and is explained below: commitments, as well as any incentives that help your providers meet your stated service goals or How Members Can Get Quotes Online: A member can obtain most quotes by visiting our website promises. www.NationalAutoFleetGroup.com where a simple one step form is needed for registration. This is to protect the price information from nonmembers. Once a member registers they will receive an automated welcome email with a demo video on how to use our site. Members will gain access to there very own dashboard which will house all there quotes in one safe secure login. Member's can select which brand they are looking for and model year. Our site shows all the categories the brand offers such as: Cars, Vans, SUV's Trucks and Chassis Cabs. Members will then be able to drill down for the right selection by picking from the filter menu of what cab there looking for (Regular, Extended or Crew) to 2 wheel or 4 wheel drive down to the bed length there looking for. All factory options are then presented for the member to select from, this will show all current factory orderable options, taking the guess work out for the member. Once a member selects a desire build, they will see there Sourcewell Price report showing the MSRP, there contract price, the saving in real dollars and as a percentage. In the PDF example you can see a saving of $ 9,175.96 of 22.345% to the member showing a significant savings. Members then can chose to add extra's to there order like extra keys' service manuals, sales tax and even request an upfit to be added to there quote. Lastly they will be given a complete turn key quote package to print which will include there customized Quote ID, Description and Specifications of what they built. How Members and Upfitters can Partner with NAFG: Our dedicated website www.NAFGPartner.com was built to accommodate the member who would like a certain upfitter to upfit there vehicles. It was also built for upfitters to have a place to go where they can find information on how to partner with NAFG to better serve there local members. Example of A Member with Upfit Quote: This is an example of how we use our Cab Chassis and combine them with an upfit to provide a turnkey solution for the member in a simple to follow format. ETA System for Members Walk Through: This is where members can easily come to our website, the same website they built there chassis on and track there order like they would a UPS package. We have a very simple display on our homepage "Track your order" where members can enter one of the following: Purchase Order Number, Quote ID, Upfit Quote ID or vin to easily see there in the process there particular order is in. Courtesy Confirmation Explained: After NAFG receives an order from a Member, we always like to send them a Courtesy Confirmation. This is were the member will double check some particulars on there order like, Color, Quantity, Upfit and Specification's are all correct before order placement. We also like to ask for title information at this point so we can help process the paperwork at delivery promptly. Factory Order Cut Off Notices: Here is were we like to highlight were members can access any upcoming factory order cut off dates. We walk them through the process step by step to ensure everyone knows the upcoming order cut off date, we even print this information (if known at the time) right on the cover page of there quotes. Validation Walk Through Example: To demonstrate a price validation, we show what a member would see when they build a truck on our site. At check out the member would see the Total Configured MSRP of $ 35,730.00, A Sourcewell Price of$ 27,331.68, Total Saving of $ 8,398.32 or 23.505% for a 2020 F-250 followed by the pricing page which shows the Minimum Discount of at least 18.50%. As you see we provided an additional 5% discount on top of the 18.50% contract discount. This would be the case in most instances. 30 Describe your ability and willingness to provide your Our willingness and ability to service members nationwide is unparalleled. We have dedicated staff 5 products and services to Sourcewell participating days a week, from lam to 7pm standing by ready to assist any member help find the best solution for entities in the United States. there needs even if helping assist them to the best Sourcewell Contract that could be a solution. We have a dedicated live chat feature on our online quote generating website in case any member has any trouble at all in building there quotes. NAFG has established a chain of suppliers who are at the ready to serve if called upon by any member. We are here to help. 31 Describe your ability and willingness to provide your We are willing and eager to soon extend our business model and network into Canada. We believe products and services to Sourcewell participating partnering with local Canadian based dealer groups is key to success in the Canadian market. NAFG's entities in Canada. competitive pricing as well as a simple US Dollar to Canadian conversation will help NAFG expand into the Canadian market for participating Sourcewell members. 32 Identify any geographic areas of the United States National Auto Fleet Group will handle servicing 100% of all geographic areas located in the United or Canada that you will NOT be fully serving through States. Although it is unclear what unseen obstacles we may face in Canada, NAFG is committed to the proposed contract. building the same model to service Canada and providing the same level of customer satisfaction, service, and care as in the United States. Bid Number: Roityd( �rnCll 13 - 36 Ve&A—VWi 72 HOUR LLC