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DocuSign Envelope ID:CF25B13B-7B09-48BC-B85D-F1A7A7104FDA Table 9A:Warranty Describe in detail your manufacturer warranty program, including conditions and requirements to qualify,claims procedure,and overall structure.You may upload representative samples of your warranty materials(if applicable)in the document upload section of your response in addition to responding to the questions below. Line Item Question Response* 45 Do your warranties cover all products, parts, and labor? Each of the 15 manufactures we represent cover their own products, parts, and labor. All warranty information may be found in our attachments under the ZIP File "All 15 Manufactures". 46 Do your warranties impose usage restrictions or other Prior to purchase, members should be aware of each manufacturer's restrictions. Such as limitations that adversely affect coverage? improper use of the vehicle may result in disqualification of coverage under the OEM's warranty. An example of this may be an F-350 being used for a police related pursuit, which may void certain warranties. Although, we always welcome and encourage members to contact us for their particular warranty coverage. 47 Do your warranties cover the expense of technicians' travel In some cases, manufacturers will tow a member's vehicle to the nearest warranty repair time and mileage to perform warranty repairs? facility in case of a breakdown and cover expenses, but prior approval is required. 48 Are there any geographic regions of the United States or This may vary from manufacturer to manufacturer. Thus, we encourage members to call in Canada (as applicable) for which you cannot provide a prior to purchase and inquire about their specific region and how their warranty repairs will certified technician to perform warranty repairs? How will be covered with their manufacturer. Sourcewell participating entities in these regions be provided service for warranty repair? 49 Will you cover warranty service for items made by other All warranties are typically passed on to the original equipment manufacturer and any upfit manufacturers that are part of your proposal, or are these warranty will be passed on to the upfitter to perform. warranties issues typically passed on to the original equipment manufacturer? 50 What are your proposed exchange and return programs and If a member changes their mind, NAFG will quickly make every effort to change or cancel policies? the order with the factory. However, once the manufacturer begins producing the vehicle, there are no changes, exchanges, or refunds available. The order is then deemed non-cancellable. This includes any upfit equipment an upfitter has ordered for the unit. 51 Describe any service contract options for the items included NAFG offers any and all manufacturer service contracts for all members. There are several in your proposal. parameters in which a service contract may be customizable. These customized service contracts will be treated as add factory options and following the same discount schedule provided in the pricing file. Table 9113: Performance Standards or Guarantees Describe in detail your performance standards or guarantees,including conditions and requirements to qualify,claims procedure,and overall structure.You may upload representative samples of your performance materials(if applicable)in the document upload section of your response in addition to responding to the questions below. Line Item Question Response 52 Describe any performance standards or guarantees The only guarantee we can ever provide is the guarantee that we will treat and help every member that apply to your services that contacts with respect, integrity and professionalism. 53 Describe any service standards or guarantees that NAFG and staff uphold high standards with how we provide service to the members, not only holding apply to your services (policies, metrics, KPIs, etc.) each other accountable but by embracing member feedback of how we can improve. Then we act upon it and implement improvements. Table 10: Payment Terms and Financing Options Line Item Question Response* 54 Describe your payment terms and accepted payment Standard payment terms are Net 20, with a 10 —day grace period. methods? 55 Describe any leasing or financing options available for . In order to provide leasing or financing options, NAFG has partnered with National Cooperative Leasing to use by educational or governmental entities. offer leasing terms for Sourcewell members for all NAFG quotes under the Sourcewell contract. For further review, we have attached a PDF called "NCL Sample Lease" in the "Member Walk Through" Zip file. 56 Describe any standard transaction documents that you National Auto Fleet Group's transaction process (Purchase Order) is closely tracked, well documented, and propose to use in connection with an awarded contract neatly organized to monitor each transaction performed through our Sourcewell Contract. This way, NAFG may (order forms, terms and conditions, service level produce swift and accurate quarterly reporting. agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. 57 Do you accept the P-card procurement and payment Yes, NAFG accepts up to $2,500 per vehicle. However, any dollar amount higher than $2,500 will require a P- process? If so, is there any additional cost to card/ Credit Card transactional fee that would be passed onto the member Sourcewell participating entities for using this process? Bid Number: Roityd( �rnCll 13 -41 Ve&A—V Wi 72 HOUR LLC