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Slide 4 <br />Water Shut-Off Protection Act <br />Item #27 <br />Finance and Management Services <br />May 21, 2024 <br />Key Changes to Comply with Law <br />•Water shutoffs may not occur until bill has <br />been delinquent for 60+ days <br />•City posts written policy regarding shutoffs <br />on the website <br />•Mailed notices to delinquent accounts <br />advising them of rights and responsibilities, <br />especially households facing hardship