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1 <br />SECOND AMENDMENT TO MERCHANT PROCESSING RENEWAL AGREEMENT <br />THIS SECOND AMENDMENT TO MERCHANT PROCESSING RENEWAL <br />AGREEMENT (“Amendment”) is made and entered into on this 21st day of May, 2024 by and <br />between Invoice Cloud, Inc., a Delaware corporation (“Consultant”) and the City of Santa Ana, a <br />charter city and municipal corporation organized and existing under the Constitution and laws of <br />the State of California (“City”). City and Consultant shall herein collectively be referred to as <br />“the Parties”. <br />RECITALS <br />A.The Parties entered into a Merchant Processing Renewal Agreement (#A-2018-247) on <br />October 16, 2018 (“Agreement”) for Consultant to provide services for payment processing <br />and electronic and enhanced bill presentment and payment and Consultant agreed to <br />perform such services for City with respect to Business License Tax accounts, with <br />provisos for the extension of Consultant’s service to Municipal Utility Services and Dog <br />License accounts. <br />B.On February 18, 2020, the Parties entered into a First Amendment to the Agreement (#A- <br />2020-028) to amend the scope of services, increase the overall compensation amount, and <br />extend the term of the Agreement until June 30, 2024. The Agreement, as amended, is <br />current and in effect. <br />C.Invoice Cloud services provides the City with simple and secure electronic bill presentment <br />and online payment services that encourage electronic payments for the residents of Santa <br />Ana via Invoice Cloud’s payer portal and walk-up kiosk payment services through their <br />partnership with Kiosk Information Systems, Inc., located in the main lobby of City Hall. <br />D.Invoice Cloud services are now integrated with several heavily-used third-party data <br />systems, including enQuesta, the City’s customer information and utility billing system <br />and iNovah, the City’s point-of-sale and revenue management software. These <br />applications, along with OpenEdge, InfoSend, and Selectron all utilize Invoice Cloud <br />Services for the City. The agreements, for each third-party vendor detailed in this <br />paragraph, run through December 31, 2025 with options to extend each third-party <br />agreement through December 31, 2029. <br />E.Transition to a new system, readily available to integrate with the current third-party <br />systems, along with disruption of services to Santa Ana residents would incur substantial <br />expenses to the City. The parties agree that a second amendment of the Agreement serves <br />the best interests of the residents and customers of the City of Santa Ana. <br />F.The Parties now desire to amend the Agreement to extend the term of the Agreement <br />consistent with the terms provided for the third-party agreements, described above, and <br />increase the total compensation to cover the extended term for services to the City. <br />EXHIBIT 1 <br />  <br />  <br />City Council 25 – 4 6/4/2024