Item 25 - Enhanced Electronic Billing and Payment Services

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EXHIBIT 1 SECOND AMENDMENT TO MERCHANT PROCESSING RENEWAL AGREEMENT THIS SECOND AMENDMENT TO MERCHANT PROCESSING RENEWAL AGREEMENT ("Amendment") is made and entered into on this 21 st day of May, 2024 by and between Invoice Cloud, Inc., a Delaware corporation ("Consultant") and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City"). City and Consultant shall herein collectively be referred to as "the Parties". RECITALS A. The Parties entered into a Merchant Processing Renewal Agreement (#A-2018-247) on October 16, 2018 ("Agreement") for Consultant to provide services for payment processing and electronic and enhanced bill presentment and payment and Consultant agreed to perform such services for City with respect to Business License Tax accounts, with provisos for the extension of Consultant's service to Municipal Utility Services and Dog License accounts. B. On February 18, 2020, the Parties entered into a First Amendment to the Agreement (#A- 2020-028) to amend the scope of services, increase the overall compensation amount, and extend the term of the Agreement until June 30, 2024. The Agreement, as amended, is current and in effect. C. Invoice Cloud services provides the City with simple and secure electronic bill presentment and online payment services that encourage electronic payments for the residents of Santa Ana via Invoice Cloud's payer portal and walk-up kiosk payment services through their partnership with Kiosk Information Systems, Inc., located in the main lobby of City Hall. D. Invoice Cloud services are now integrated with several heavily -used third -party data systems, including enQuesta, the City's customer information and utility billing system and iNovah, the City's point -of -sale and revenue management software. These applications, along with OpenEdge, InfoSend, and Selectron all utilize Invoice Cloud Services for the City. The agreements, for each third -party vendor detailed in this paragraph, run through December 31, 2025 with options to extend each third -party agreement through December 31, 2029. E. Transition to a new system, readily available to integrate with the current third -party systems, along with disruption of services to Santa Ana residents would incur substantial expenses to the City. The parties agree that a second amendment of the Agreement serves the best interests of the residents and customers of the City of Santa Ana. F. The Parties now desire to amend the Agreement to extend the term of the Agreement consistent with the terms provided for the third -party agreements, described above, and increase the total compensation to cover the extended term for services to the City. 1