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Department of Justice (DOJ) <br />Special Terms and Conditions <br />Unscheduled, emergency downtime <br />(Contract Number) <br />Exhibit C <br />Unscheduled system maintenance will be conducted only when a system component has failed <br />without warning, or the operational integrity or system security is faced with an immediate failure. <br />If possible, the Agency will receive an e-mail announcement of unscheduled emergency <br />maintenance activities prior to the unscheduled service interruption. The notification will include <br />an abbreviated overview of planned activities and potential service interruption. <br />Change Management Process <br />DOJ agrees to notify the Agency in advance of any technical or system changes that will affect <br />the JusticeMDM system or access to the system. This includes any scheduled maintenance <br />periods, or emergency maintenance; disconnection or suspension of the service by either agency <br />party; modifications to agreed upon configurations or outages. <br />Contacts for such notification are listed in the Responsible Parties section. <br />Disaster Recovery Process <br />In the event of a major service disruption or major catastrophic event, DOJ agrees to coordinate <br />the recovery of JusticeMDM to meet the recovery time objective for the system or service. DOJ <br />will address the JusticeMDM service after all DOJ systems have been addressed. <br />11. Miscellaneous Provisions Including Termination: <br />Agency or DOJ may terminate this agreement with at least ninety (90) calendar days written notice <br />prior to the effective date of such termination, which date shall be specified in such notice. Early <br />termination of the contract by the State may result in a refund to the Agency. Agency termination will <br />result in the forfeiture of fees paid through the end of contract agreement term. <br />12. Confidentiality and Access: <br />All agency systems and users are expected to protect DOJ's Law Enforcement Network and <br />associated information, in accordance with the Privacy Act and Trade Secrets Act (18 U.S. Code <br />1905), the Unauthorized Access Act (18 U.S. Code 2701 and 2710), the California Information <br />Practices Act of 1977 (Civil Code 1798), and the State Administrative Manual Chapter 5300 — 5365.3. <br />Page 5 of 5 <br />