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Department of Justice (DOJ) Statement of Work C. Agency (Contract Number) Exhibit A The Agency is obligated to contact DOJ's Computer Operations Unit when reporting any problems with the JusticeMDM solution (see System and Software Maintenance section for contact information). Changes in workload projections, equipment configurations, application configuration, service changes, or additional clients may increase charges and require a modification of this Agreement. The Agency will be responsible for the following: 1. Provision and manage Agency users within the JusticeMDM solution. 2. Provision Agency mobile devices with JusticeMDM solution. 3. Provide troubleshooting and technical support for Agency mobile devices. 4. Ensure Policy compliance with CJIS Security Policy on all devices that will access CJIS data as stated in Exhibit D. 5. Maintain applications in the Agency Application Store. 6. Manage deployment of policies, configuration and applications to Agency mobile devices. 7. Manage accounts and licenses for Agency instance using the MDM Console. 8. Request number of Clients/devices on an annual basis as part of the Agreement renewal, which should commence 90 days prior to expiration annually. 9. The Agency will reconcile licenses being used annually. Amendments The Contractor will allow amendment(s) to this Agreement for additional time and money at the rates evaluated and considered, through a formal Agreement amendment. The Agreement award is subject to availability of funds approved for this purpose. The Contractor shall not be authorized to deliver or commence performance of services as described in the Agreement until written approval has been obtained from all entities. Any delivery or performance of service commenced prior to the Contractor obtaining all written approvals shall be considered voluntary on the part of the Contractor and non-compensable by DOJ. No amendment or variation of the Agreement terms shall be valid unless made in writing, signed by both parties, and approved as required. No oral understanding not incorporated in the Agreement is binding on any of the parties. 6. Project Representatives Project representative for the term of the Agreement will be: State Agency: Department of Justice Contractor: City of Santa Ana Name: (To be determined after Agreement award) Name: Mike Fetner, Melanie Torres, Victor Ochoa Address: Address: 20 Civic Center Plaza City, State, Zip City, State, Zip Santa Ana, CA 92701 Phone:( ) Phone: ( 714 )-647-5384, 714447-5373, 714- 647-5496 Email: Email: Mfetner(aa)santa-ana.orq, Mtorres aC ,santa- ana.org, VOchoa(aSanta-ana.org Page 3 of 6