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M <br />II. SERVICES PROVIDED <br />Coach Max Corp. is committed to providing unparalleled charter bus transportation <br />services to meet the City of Santa Ana's needs as outlined in the Request for Proposal <br />(RFP) No. 24-027. Our proposal encompasses a comprehensive approach to ensure <br />the delivery of high -quality, efficient transportation solutions for community activities and <br />events. The following details our proposed services in alignment with the RFP's Scope <br />of Services. <br />A. Transportation Services To Be Provided <br />1. Timely Departures and Arrivals <br />Scheduled Departure Time: Coach Max Corp. will adhere strictly to the City - <br />provided schedule, ensuring that vehicles leave the Pick -Up Point for the <br />Destination Point on time. <br />Actual Departure Time: We guarantee the accuracy of our departure times, <br />leaving no room for discrepancies. <br />Late Arrival and Late Show: Our stringent punctuality policy minimizes the risk of <br />late arrivals. In the rare event of a delay, liquidated damages will apply, and in <br />cases of significant delay, contract termination may be considered. <br />2. Cancellation Policy <br />City -Initiated Cancellations: Should a service be canceled due to our late arrival <br />or failure to show, no fees will be charged to the City. Additionally, trip charges <br />will be prorated or waived if the cancellation occurs before vehicle dispatch or in <br />the event the vehicle can be rerouted efficiently. <br />3. Head Count <br />A thorough roll call will be conducted prior to all departures to ensure the safety <br />and accountability of all passengers. <br />4. Designated Points <br />Pick -Up and Drop -Off Points: Designated locations within City limits will be <br />strictly adhered to, with drivers arriving at least 20 minutes before the scheduled <br />City Council 8 — 27 6/18/2024 <br />