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13 <br />Art Chuang <br />o Location: Los Angeles, CA <br />o Role: Operations Supervisor <br />o Experience: <br />■ 7 years of experience dispatching VIP shuttles <br />■ Work closely with C-level management in coordinating <br />interdepartmental operations <br />Each team member has been carefully chosen for their expertise in operations, <br />customer service, safety compliance, and logistical planning, making our team uniquely <br />qualified to meet the City's transportation needs. Their collective experience and <br />commitment to excellence underpin Coach Max Corp.'s reputation as a leader in the <br />transportation industry. <br />V. Proposed Work Plan <br />A. Understanding of Scope of Services <br />Coach Max Corp. fully understands the scope of services required by the City of Santa <br />Ana as detailed in RFP No. 24-027. Our comprehensive grasp of the project's scope — <br />encompassing timely transportation for various community activities, adherence to <br />scheduled departures and arrivals, a robust cancellation policy, and the execution of <br />head counts —aligns perfectly with our expertise and operational capabilities. With our <br />extensive experience in providing charter bus services, particularly in managing <br />transportation for city governments and large groups, we are uniquely positioned to <br />meet the City's needs effectively. We recognize the importance of reliable, safe, and <br />comfortable transportation services that accommodate the diverse needs of Santa Ana's <br />community, including senior programs, youth field trips, and other special events. <br />B.Approach and Methodology <br />Our proposed method for delivering the required services is rooted in our commitment <br />to operational excellence, customer satisfaction, and technological innovation. Our <br />approach includes: <br />City Council 8 — 36 6/18/2024 <br />