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14 <br />• Timely Coordination: Utilizing our advanced dispatch and routing software to <br />ensure punctuality for all scheduled departures and arrivals. This includes real- <br />time tracking of vehicles to anticipate and mitigate potential delays. <br />• Communication and Flexibility: Establishing a direct line of communication <br />with the City's coordinators to facilitate smooth operations and quick adjustments <br />to service requirements as needed. <br />• Safety and Compliance: Prioritizing safety by conducting regular maintenance <br />checks on our fleet and ensuring all drivers meet stringent background checks, <br />drug testing, and safety training requirements. <br />• Innovative Technologies: Incorporating our Samsara GPS to monitor our buses <br />as needed. <br />C. Deliverables and Implementation Plan <br />Coach Max Corp. has developed a detailed implementation plan to ensure the <br />successful delivery of charter bus services for the City of Santa Ana, in alignment with <br />RFP No. 24-027. Our plan is designed to meet the project objectives effectively, <br />emphasizing timely execution, comprehensive service coverage, and exceptional <br />service quality. Below are the key deliverables and the timeline for implementation: <br />Key Deliverables: <br />• Operational Plan Development: A complete operational blueprint detailing <br />service schedules, route optimization, contingency plans, and communication <br />protocols. <br />• Fleet Readiness Report: Documentation verifying the readiness of our fleet, <br />including maintenance records, safety inspections, and compliance with all <br />relevant regulations. <br />• Staff Training Completion: Certification of completed training sessions for all <br />drivers and support staff, focusing on safety, customer service, and operational <br />efficiency. <br />City Council 8 — 37 6/18/2024 <br />